[Hiring] AVP, Technical Success @Radiology Partners

Role Description

• Lead and manage teammates, providing guidance, support, and development opportunities.
• Lead and manage the Local Technical Success Team, including hiring, training, and performance management.
• Foster a collaborative and high-performance culture within the Technical Success Team.
• Conduct regular touchpoints with direct reports and provide constructive feedback to team members.
• Remain current with industry knowledge and trends.
• Familiarity with regulatory compliance as it pertains to medical imaging, clinical software, and artificial intelligence to collaborate with SVP of Mosaic Clinical Technologies and ensure compliant deployments across practices and client partners.
• Develop and execute technical success strategies focused on MosaicOS deployment, adoption, and optimization that align with Mosaic Clinical Technologies’ and Radiology Partners’ operational and clinical objectives.
• Collaborate with the SVP of Mosaic Clinical Technologies to identify opportunities for process improvements and operational efficiencies across the MosaicOS™ platform.
• Monitor key performance indicators (KPIs) such as application adoption rates, deployment timelines, user satisfaction scores, and workflow efficiency to assess the effectiveness of technical success initiatives.
• Build and maintain strong relationships with Local practice leaders and radiologists, acting as a trusted advisor and point of escalation for clinical application issues.
• Champion the voice of the radiologist and end user within Mosaic Clinical Technologies and Radiology Partners, ensuring clinical feedback is incorporated into MosaicOS™ development and workflow improvements.
• Ensure the team delivers proactive and tailored technical support to practices and end users, addressing application needs and workflow concerns promptly.
• Must be fluent in MosaicOS™ platform capabilities, Mosaic Reporting, Mosaic Drafting, and the broader Radiology Partners clinical workflows and systems.
• Oversee practice onboarding, end-user training, and ongoing application optimization to ensure a smooth and productive clinical experience.
• Work with Product, Engineering, and Mosaic leadership on road-mapping and to ensure alignment and support for technical success initiatives and MosaicOS™ rollouts.
• Collaborate with legal and compliance teams to ensure clinical application deployments meet regulatory and contractual requirements.
• Serve as primary point of contact for technical escalations and issue resolution for operators and rad leaders, ensuring timely and effective responses to concerns regarding clinical applications.
• Provide end-user and practice feedback to Mosaic product and engineering teams to drive MosaicOS™ improvements and innovation.
• Participate in the development of technical enablement materials, training resources, and optimization playbooks for MosaicOS™ and Mosaic clinical applications.
• Analyze application usage data, workflow metrics, and user feedback to identify trends, risks, and opportunities for improvement.
• Identify opportunities to expand MosaicOS™ adoption and recommend additional Mosaic tools, features, or workflows that align with practice and radiologist needs.
• Prepare and present regular reports on technical success performance, adoption metrics, and deployment outcomes to senior leadership.
• Use data-driven insights to inform strategic decisions and initiatives.

Qualifications

• Bachelor's Degree in appropriate field of study or equivalent work experience.
• 10+ years in medical imaging workflow and leadership position and supporting clinical end users and radiologists in a technical environment.
• 5+ years of experience in the radiology industry.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Experience in driving clinical application deployment, end-user adoption, and workflow optimization in a healthcare or radiology environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to simultaneously manage multiple practice deployments and optimization initiatives.
• Excel while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Excellent time management skills, always looking to improve inefficient processes.
• Highly proficient in Microsoft Office Suite, enterprise imaging platforms (PACS, RIS, cloud-native solutions), AI-powered clinical tools, and data analytics software.
• Deep working knowledge of radiology infrastructure, networking, PACS, RIS, AI-assisted diagnostic tools, and hospital technologies.
• Ability to thrive in a fast-paced dynamic environment.

Requirements

• The salary range for this position is $200,000 – $215,000.
• Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc.
• This role is also eligible for an annual discretionary bonus.

Benefits

• Competitive total rewards packages, which include health & wellness coverage options.
• 401k benefits.
• A broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).