[Hiring] Associate Product Owner @BMO

Role Description

We are seeking an Associate Product Owner - IVR to lead and support the ongoing success, stability, and growth of the Interactive Voice Response (IVR) platform within Virtual Connect. In the near term, the primary focus of this role will be supporting the migration of the IVR platform to the new CCaaS solution on Amazon Connect. Following the migration, the successful candidate will be responsible for monitoring platform performance, identifying improvement opportunities, and driving feature enhancements to deliver an improved customer and employee experience.

• Develops and delivers the full product development lifecycle from setting strategic objectives to bringing a product to market that delivers business value.
• Researches, investigates, selects, and develops products and services bridging business requirements with technology capabilities.
• Drives end-to-end product lifecycle including the 'why', 'when', and 'what' of the product, persona development, proof of concepts, backlog management, and product activation through to product retirement.
• Provides the voice of the business to cross-functional product teams to clarify feature, story, and content requirements; create story acceptance criteria; prioritize the product backlog; and translate the product vision into a roadmap and actionable tasks.
• Identifies the overall goal of a product(s), drives engagement of stakeholders, and leads the adoption of the product.
• Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
• Ensures product management and development teams are producing in parallel and are working together effectively and efficiently.
• Builds and sustains high-performing cross-functional teams; monitors and tracks performance, and addresses any issues.
• Addresses blockers related to adoption and correct usage of the product, including communications, documentation, and training.
• Establishes the go-to-market, pricing, and positioning strategies.
• Plans & manages the budget, timeline, and tactical components throughout the product lifecycle.
• Identifies and analyzes market trends to update and improve product usability.
• Ensures that a new product in development, or a new feature of an existing product, is proven to be desirable, viable, and functional.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical, and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite.

Qualifications

• Strong understanding of the InvestorLine business and how the IVR platform integrates with and supports the broader Virtual Connect ecosystem.
• Foundational level of proficiency:
  • Marketing Analysis
  • Creative thinking
• Intermediate level of proficiency:
  • Process Improvement and optimization
  • Business Strategy
  • Research and information synthesis
  • Business Operations
  • Financial & Risk Management
  • Product Management
  • Learning Agility
  • Customer centricity
  • Verbal & written communication skills
  • Collaboration & team skills
  • Analytical and problem-solving skills
  • Influence skills
  • Data-driven decision making
• Advanced level of proficiency:
  • Product Development
  • Product Value Proposition and Go-to-Market Assets Definition, Design and Development
  • Technology Business Requirements: Definition, Analysis and Mapping
  • Product Lifecycle Management (Using Agile Methodologies)
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Availability to work Eastern hours.
• Willingness to work fully remote.

Requirements

• Salary: $70,000.00 - $150,000.00
• Pay Type: Salaried
• Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
• Salaries for part-time roles will be pro-rated based on the number of hours regularly worked.
• For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
• BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans