[Hiring] Associate Product Operations Analyst @Akamai

Role Description

Are you a fast learner who is fascinated by technology? Do you like collaborating across teams to deliver operational excellence? Join our Product Operations Team!

The Product Operations Team manages the entire product lifecycle. Collaborating with teams, they maintain product data and pricing in Akamai's catalogs. They oversee trials via Akamai's Marketplace and optimize network resources when users leave. The team is dedicated to operational excellence while thriving in a dynamic environment.

As a Product Operations Analyst Associate, you will be responsible for:

• Analyzing data from Akamai Product Catalog and related systems to identify issues or gaps.
• Updating and maintaining the Product Catalog and Product Pricing along with their related systems per the set cadence.
• Addressing field, customer, and partner inquiries while providing initial resolutions and escalating complex issues to engineering for advanced support.
• Working with the Marketplace team and the Akamai Sales team to coordinate the trial request.
• Ensuring prompt and secure deprovisioning of churned customer accounts while maintaining accuracy and meeting established objectives effectively.
• Building and maintaining relationships with stakeholders across the organization.
• OWNING communication. Being EXTREMELY proactive and responsive.

Qualifications

• Bachelors in Engineering (E&CE/ CS/IS/IT) OR BCA/MCA AND MBA and 1 year experience.
• Experience in support/ business analyst / data analytics/analysis-focused roles.
• Excellent verbal and written communications skills.
• Good interpersonal, organizational, problem-solving, and analytical skills.
• Proficient in advanced Excel (pivot tables, formulas, macros).

Requirements

• FlexBase, Akamai's Global Flexible Working Program, offers 95% of employees the choice to work from their home, their office, or both.
• This permanent workplace flexibility program is consistent and fair globally.

Benefits

• Health benefits.
• Financial benefits.
• Family benefits.
• Work-life balance.
• Opportunities for personal pursuits.