[Hiring] Associate Product Manager @Firstclose

Role Description

As an Associate Product Manager, you will be responsible for supporting the evolution and adoption of FirstClose’s order management systems for third-party settlement and verification services (OMS/FirstClose One) and vendor marketplace platform (Gateway). Your work will involve managing complex provider integrations, lender workflows, and internal orchestration logic across the platforms.

Key Responsibilities:

• Product Development
  • Translate provider, lender, and internal needs into clear requirements and user stories.
  • Support design reviews for OMS workflows, cascades, and Gateway provider flows.
  • Assist PMs with rule mapping (eligibility, routing, valuation logic).
  • Maintain shared backlogs across OMS + Gateway, ensuring clarity and prioritization.
• Product Delivery
  • Conduct User Acceptance Testing (UAT) and/or coordinate UAT with lenders, internal Ops, and providers.
  • Create release notes, user guides and operational support documentation for product enhancements.
  • Validate provider integration behaviors (ordering, responses, error handling).
  • Support delivery of OMS migration waves (config, testing, readiness).
  • Track rollout tasks, dependencies, and communicate risk early.
• Product Support
  • Triage provider-related issues (latency, data mismatch, SLA breaches).
  • Reproduce and document defects for engineering.
  • Support Ops, Support, and Implementation teams with issue analysis and configuration help.

Qualifications

• 1–3 years of experience in SaaS product work, business analysis/product ownership, provider integrations, fintech, or lending operations.
• Strong analytical skills with the ability to map and optimize complex workflows.
• Solid understanding of APIs, structured data formats, and rules-based orchestration.
• Strong communication, documentation, and stakeholder management skills.

Requirements

• Proficiency with Atlassian Jira for backlog management and cross-team coordination.
• Experience working on Agile product teams.
• Experience with vendor performance management, including order-level audit and issue resolution.
• Hands-on experience managing third-party provider relationships and integration requirements.
• Familiarity with billing workflows, reconciliation processes, and vendor invoicing models.