Associate Principal, CX Infrastructure Strategy @WillowTree

[Hiring] Associate Principal, CX Infrastructure Strategy @WillowTree

Mar 20, 2025 - WillowTree is hiring a remote Associate Principal, CX Infrastructure Strategy. 💸 Salary: $176,000 — $215,000 usd. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves driving digital/AI transformation initiatives within global contact center operations.

Help clients define the supporting stack of technologies to execute Digital CX strategy goals, including CCaaS configuration.
Collaborate with CX Strategy, Data & AI, CCaaS, and Product teams to develop a repeatable maturity framework for tech/AI implementation readiness.
Ensure effective deployment and integration of tech/AI solutions by articulating high-level technology architecture vision, gaps, and recommended actions.
Collaborate with cross-functional teams to keep enablement collateral (e.g., sales) up-to-date and relevant.
Stay informed on tech/AI trends in the contact center, educating and inspiring the organization and clients.

Qualifications

5+ years of experience developing tech/AI stack configurations for world-class contact centers (e.g., customer experience management tools, CRM systems, analytics platforms, CCaaS).
Able to clearly define integration requirements for deploying new tech/AI solutions into existing tech stack.
Strong strategic and analytical skills, with the ability to quantify the business value of tech/AI solutions.
Proficient in management consulting, product, and/or technology strategy.
Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
Intellectual curiosity and desire to keep up with the latest improvements in contact center tech/AI.

Benefits

Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums).
Life & Disability Insurance.
401K matching.
Flexible paid time off & paid company holidays.
Parental Leave.
Employee Share Purchase Plan.
Employee Assistance Program (EAP).
And more!

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📍	Be aware of the location restriction for this remote position: USA
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Associate Principal, CX Infrastructure Strategy @WillowTree

Product

Salary 💸 $176,000 — $215,000 usd	Remote Location USA
Job Type unspecified	Posted Mar 20, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.