[Hiring] Associate Director, Product Experience Strategy @Kyndryl

Role Description

A Product Experience Lead turns ambiguous, high-stakes problems into products and experiences that ship. You set the product and experience direction, align the people who matter, and make the calls that keep design, engineering, and data teams focused on the right outcomes.

As Associate Director, Product Experience Lead at Kyndryl Vital US, you will lead a flagship data and AI experience for a major enterprise customer. The solution unifies complex IT and operational technology (OT) data into a single source of insight, and it will grow into a first-of-its-kind agentic AI solution that Kyndryl will bring to other customers.

• You will own the product's outcomes, direction, and priorities.
• You will hold the vision, translate it into a roadmap and a clearly ordered backlog, and decide whether each release delivers what it should.
• You will align senior stakeholders across many parts of the customer's organization, map their needs and journeys, and turn competing priorities into clear decisions.
• You will define the business case and decide what's specific to this customer and what Kyndryl can reuse with others.
• You will earn the trust of Kyndryl's technical account leaders and move fast with them.
• You will work in close partnership with a senior designer and a technical program manager.
• You will lead product and experience direction on complex application projects across Kyndryl Vital.
• You will bring a contemporary, responsible approach to AI experiences.
• You will join a design culture that stands apart at Kyndryl: creative, collaborative, and serious about craft.

Qualifications

• Experience in industrial, manufacturing, energy, utilities, or infrastructure settings.
• Experience at a design consultancy, agency, or studio, as well as in enterprise product environments.
• Future-state prototyping with tools such as Figma.
• Knowledge of responsible AI frameworks and practices.
• Experience with facilitation tools such as Miro or Mentimeter.

Requirements

• Product Ownership: You own product outcomes, direction, and priority. You apply contemporary product practices, including outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions.
• Enterprise Product Experience at Scale: You have led human-centered enterprise software products or experiences at scale, from strategy through launch, with many stakeholders and complex systems.
• Experience Strategy and Direction: You build journeys, service blueprints, and future-state visions that align business goals, technology capabilities, and human needs.
• Business Case and Reuse: You define the value case and success measures for a product, and you know how to shape a solution for one customer into an offering Kyndryl can reuse with others.
• Discovery and Research: You plan and lead stakeholder and user interviews, and you separate validated problems from requests and assumptions.
• Stakeholder Leadership and Facilitation: You design and lead workshops and co-creation sessions that align broad, cross-functional groups of senior stakeholders.
• Complex Data Experiences: You have shipped products (release and delivery phases) - including User Acceptance Testing.
• Technical Fluency: You hold your own with architects, engineers, and technical account leaders, and you earn their confidence quickly.
• Human-Centered AI: You can define and hold the vision for an agentic AI experience, including human-in-the-loop design, trust, and transparency.
• Agile Delivery Partnership: You understand agile delivery and shape user stories and acceptance criteria in Azure DevOps or a similar platform.
• Executive Storytelling: You craft clear, compelling narratives about product direction, trade-offs, and progress for executives, sellers, and delivery teams.

Benefits

• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Eligible for Kyndryl’s discretionary annual bonus program, based on performance.