[Hiring] Agent Manager @ShopMy

Role Description

We are looking for a Product Manager for our AI agents. ShopMy is building a growing fleet of agents that do real work for internal teams and external clients, from brands and creators to the people who support them. As these agents move toward improving from their own track record, someone has to own what each agent is for and keep it pointed at useful work. That is you.

In this role you sit between the people an agent serves and the agentic system itself. You deeply understand the client's need, whether that client is an internal team or an external brand or creator, and you translate that need into concrete demands on the agents:

• How they should behave
• How they delegate
• What good output looks like
• Where their boundaries sit

You work closely with the teams and clients each agent serves, along with product and engineering, turning recurring evidence from real runs into a system that gets measurably better over time.

Qualifications

• 3+ years in product management, or a closely related role where you owned a product, workflow, or service against real customer needs
• A keen understanding of business processes and strong business judgment
• A track record of deeply understanding customers, internal or external, and turning their needs into clear requirements others can act on
• An evidence-driven, analytical mindset
• Enough technical fluency to prototype, evaluate, and go deep with engineers on agent design and reliability
• Real comfort operating independently amid ambiguity
• Bachelor's degree or equivalent practical experience

Requirements

• You are a systems thinker
• You are hands-on with agents
• You live on the frontier of agents

What You’ll Do:

• Deep dive with customer teams to understand their processes and problems
• Own and understand the customer need behind each agent
• Garden agents against that need
• Own prompt and document quality, delegation shape, locked instructions, and agent boundaries
• Help shape the agentic orchestration system itself
• Triage the improvement queue
• Partner with the people an agent serves, along with product and engineering

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence - all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office