[Hiring] Workforce Management Manager @DraftKings Inc.

Role Description

As a Workforce Management Retail Manager, you'll lead workforce planning and optimization efforts across Jackpocket Fulfillment Operations, helping power a fast-moving national fulfillment network through decision-making and operational strategy. In this role, you'll turn workforce data into actionable insights that improve staffing efficiency, labor performance, and operational scalability. You'll partner cross-functionally to develop forecasting models, monitor real-time performance, and influence labor planning decisions that support business growth and customer experience goals. From building scalable workforce management processes to enhancing operational visibility, you'll play a critical role in shaping how our fulfillment operations perform at scale.

What You'll Do

• Develop and manage short-term and long-term workforce forecasts based on operational demand trends, fulfillment volume, seasonality, and business growth projections.
• Design and execute workforce optimization strategies across a multi-site national fulfillment network to improve staffing efficiency, labor performance, and operational scalability.
• Analyze workforce trends, labor performance metrics, and operational data to inform strategic planning, labor cost modeling, and related business decisions.
• Monitor real-time operational performance, staffing adherence, productivity, overtime, and schedule utilization to identify risks and make dynamic labor adjustments.
• Translate complex workforce and operational data into clear insights, recommendations, and reporting for cross-functional stakeholders and leadership teams.
• Build and scale workforce management processes, governance structures, reporting frameworks, and planning tools to support operational growth and continuous improvement.

Qualifications

• Bachelor's degree in Business, Economics, Operations Management, Analytics, Supply Chain, or a related field.
• At least 5 years of experience in workforce management, labor planning, operations analytics, or fulfillment operations in a fast-paced environment.
• Experience developing workforce forecasts, capacity plans, and labor models that support operational and business objectives.
• Strong analytical and problem-solving skills with the ability to interpret complex workforce data and translate insights into actionable recommendations.
• Experience with workforce management, data visualization, and analytics tools such as Tableau, Power BI, SQL, Python, R, or similar technologies.
• Strong communication and stakeholder management skills with the ability to influence cross-functional teams and operational leaders.

Benefits

• The US base salary range for this full-time position is 112,000.00 USD - 140,000.00 USD, plus bonus, equity, and benefits as applicable.
• Compensation information reflects the range for new hire pay rates for the position across all US locations.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.