[Hiring] Whiteshield Operations Analyst @Whiteshield

Role Description

We are looking for an analytical, hands-on Operations Analyst to support a business-wide operational transformation programme, reporting to the Chief Performance Officer. This is a doing role as much as an analysis role:

• Map how work is performed across the firm.
• Help standardise, automate and administer it on our core platforms.
• Document and map our operational processes to create a clear baseline.
• Build workflows, administer tools, and maintain data cleanliness to turn that baseline into a scalable operating model.
• Work closely with the Head of Operations and the operations team across finance, delivery, and CRM systems, dashboards, and HR.

This role suits someone who enjoys understanding how organisations operate, builds relationships quickly, challenges existing ways of working, and is happy to get into the detail and do the work themselves.

Qualifications

• Naturally curious with a desire to understand how organisations operate.
• Strong analytical mindset with exceptional attention to detail.
• Able to simplify complex operational processes into structured documentation.
• Confident engaging with stakeholders at all levels of the organisation.
• Highly organised with the ability to manage multiple workstreams simultaneously.
• Comfortable working independently in a fast-paced, evolving environment.
• Solutions-oriented with a continuous improvement mindset.
• Strong sense of ownership and accountability.

Requirements

• Lead the documentation of end-to-end business processes across operational and corporate functions.
• Conduct stakeholder interviews and workshops to understand current processes.
• Produce clear process maps, workflows, and supporting documentation.
• Capture decision points, approvals, dependencies, and system interactions.
• Build and maintain a central repository of operational processes and documentation.
• Identify inefficiencies, duplication, manual activities, and operational risks.
• Design future-state, standardised workflows and build them.
• Build no-code automations on the existing stack (Slack forms and workflows, Notion databases and templates).
• Validate documentation and improvements with business leaders, and iterate.
• Own the day-to-day administration of Slack and Notion.
• Maintain the Notion knowledge base as the single, well-organised home for processes and documentation.
• Apply the permission and data-classification rules set by the Head of Operations.
• Act as first-line support for Slack, Notion, and Claude.
• Maintain accurate operational data across Scoro, HubSpot, and the staffing tracker.
• Support resource planning by monitoring project allocations, utilisation, and billability.
• Proactively identify and investigate discrepancies between planned allocations and recorded time.
• Monitor staffing compliance, highlighting allocation conflicts, capacity risks, and data quality issues.
• Apply and maintain the shared project code structure.
• Prepare recurring operational KPI and utilisation reports.
• Identify opportunities to improve data quality, reporting accuracy, and operational governance.
• Contribute to the rollout of new operational platforms and ways of working.
• Produce reports and insights to support operational decision-making.

Benefits

• Opportunity to contribute to a high-impact operational transformation programme.
• Exposure to senior stakeholders across the business.
• Fast-paced, collaborative consulting environment.
• Opportunity to shape foundational processes that will support future automation and AI initiatives.
• Potential for contract extension based on business needs and performance.