[Hiring] Warranty & Asset Manager @NexGen Cloud

Role Description

NexGen Cloud operates a growing fleet of high-value GPU and server hardware across multiple sites, and the complexity of managing warranties, RMA processes, spares logistics, and vendor SLA compliance is growing with it — work that's currently absorbed across infrastructure and operations teams without dedicated ownership. You'll have direct ownership over the entire asset and warranty lifecycle: processing claims, running vendor relationships, and driving strategic spares and parts positioning.

This is a high-volume, high-stakes operational role — you'll be tracking hundreds of simultaneous claims and asset movements, and chasing vendors hard when SLAs are at risk. As NexGen's hardware estate scales, this role is expected to grow into a team, giving you the chance to build and define the function from an early stage.

Qualifications

• Hands-on warranty and RMA management experience — you've actively processed hardware warranty claims and managed vendor relationships through to resolution; strategic asset management experience alone is not sufficient.
• A technical understanding of IT hardware — you know what a GPU, power supply, RAM, transceiver, and network switch are, and why each matters in context (GPU specialization not required).
• Highly organized at volume — able to manage hundreds of simultaneous warranty claims and asset movements without losing track, with strong use of ticketing and tracking tools.
• An assertive, proactive communicator, willing and able to chase vendors hard when SLAs are missed.
• Strategic inventory thinking — able to identify spares patterns, anticipate requirements, and proactively manage stock positioning across multiple sites.

Requirements

• Background as a hardware or IT asset manager in a large infrastructure environment, or a spares/warranty manager in telco, electronics, or IT hardware.
• Experience transitioning from a systems or technical operations engineering role into asset/logistics ownership.
• Experience building or scaling a team as a function grows.

Benefits

• Competitive salary and annual discretionary bonus scheme.
• Employee wellbeing benefits.
• 25 days of holiday, plus public holidays.
• Remote-first working, with flexibility to match occasional site travel.
• Real ownership and autonomy — the chance to build a function from the ground up.
• The opportunity to make a visible, meaningful impact as we scale.
• Clear career progression and growth opportunities in a fast-growing company.
• A collaborative, international culture built on trust, transparency, and ownership.
• The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues.