[Hiring] VP Operations @Crossroads Treatment Centers

Role Description

The Vice President of Operations leads center operations across multiple regions and states, directly managing Regional Directors and, through them, Program Directors and center teammates. The role carries two responsibilities of equal weight:

• Ensuring centers are safe, compliant, efficient, and delivering high-quality care every day.
• Setting direction, anticipating future needs, and driving results across the full set of regions.

The Vice President of Operations is a strategic, proactive leader who:

• Solves problems at the root.
• Makes sound decisions.
• Develops strong leaders.
• Holds the team accountable for results.

Regional Directors own the day-to-day performance of their centers. The Vice President of Operations owns the performance of the Regional Directors and the direction of the business across their regions. Success in this role is measured by:

• Building leaders and systems that solve problems consistently.
• Spotting risks and opportunities early.
• Moving the business forward.

The Vice President of Operations is expected to spend meaningful time looking ahead: planning, analyzing trends, and preparing the organization for what comes next.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration, Behavioral Health, or a related field.
• Master’s Degree in Business Administration, Healthcare Administration, or a related field preferred.
• At least seven years’ experience in a leadership or management role, including at least three years leading multi-site operations through other managers.
• Demonstrated P&L responsibility and a track record of improving operational and financial results.
• Substance use disorder treatment (OTP and/or OBOT), behavioral health, or other regulated healthcare experience strongly preferred.
• Experience with payer relationships, value-based care, or revenue cycle operations preferred.

Requirements

• This position is remote within the region and will need easy access to airports/travel.
• Major cities preferred: Knoxville, Nashville, Atlanta, Asheville, Charlotte.
• Weekly travel throughout territory of 6 states.
• Southeast candidates only.

Benefits

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees