[Hiring] Vice President Operations @Weekday AI

Role Description

We are seeking an accomplished Vice President – Operations to lead the overall operational performance across Accounting, Tax, Payroll, Compliance, and CFO Services. This is a strategic leadership role focused on building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation.

The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success and Sales teams to translate business objectives into effective operational strategies and execution plans.

Key Responsibilities

• Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
• Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
• Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
• Identify operational gaps and drive improvements in client experience and overall business performance.
• Drive process automation and operational transformation in collaboration with Product and Technology teams.
• Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
• Establish and strengthen quality-control frameworks, operational controls, and compliance processes.
• Build, lead, and develop high-performing operations teams, managers, and functional leaders.
• Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
• Lead workforce planning and operational readiness to support business growth and seasonal demand.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
• Ensure operational capabilities and resources are aligned with business priorities.
• Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.

Qualifications

• Master's degree in Accounting, Finance, Business Administration, or a related field.
• CA, CPA, CMA, or an equivalent professional qualification is preferred.
• 10+ years of progressive professional experience, including significant experience in operations leadership.
• Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
• Candidates with Big Four experience are preferred.
• Strong understanding of US accounting, taxation, payroll, and compliance operations.
• Experience managing US-based clients or US-focused service delivery teams.
• Demonstrated ability to scale operations within a high-growth organization.
• Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
• Experience partnering with Product and Technology teams to automate operational workflows.
• Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.

Must-Have Skills

• Operations Strategy
• Service Delivery
• Process Automation
• People Leadership
• Performance Management
• Workforce Planning
• Quality Management
• US Accounting and Taxation
• Payroll Operations
• Compliance

Good-to-Have Skills

• QuickBooks
• Gusto
• ADP
• Avalara
• Experience in accounting services, finance outsourcing, BPO, CAS, or professional services.

Benefits

• Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
• Work at the intersection of Accounting, Tax, Compliance, and Technology.
• Direct exposure to US businesses and the North American market.
• Significant ownership and autonomy in building scalable operational processes.
• Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.