[Hiring] Vice President, Field Operations @Jetson Home

Role Description

We are looking for an extremely motivated and passionate field operations leader interested in being part of a new, exciting organization fighting climate change by disrupting the residential home services industry. The Vice President of Field Operations will be responsible for the safe, high-quality and profitable delivery of every heat pump, heat pump water heater and EV charger installation Jetson performs across Canada and the United States.

• Lead the General Managers who run each branch, and through them the Field Operations Managers, Field Supervisors, lead installers, electricians and service technicians.
• Set the organizational structure, standards and operating rhythm for field teams in Colorado, British Columbia, Massachusetts, New York and California.
• Scale the operational model into new markets as Jetson grows.

What You Will Do

• Develop and execute the field operations strategy to deliver installation volume, quality and margin targets across every market in Canada and the United States.
• Lead, coach and hold accountable the General Managers who run each branch, ensuring every branch hits its KPIs for installs, revenue, NPS, safety and crew compliance.
• Define the field organizational structure and roles, including General Managers, Field Operations Managers, Field Supervisors, lead installers, electricians and service technicians.
• Own installation quality and first-time-right performance, setting Jetson installation standards and driving down callbacks, rework and warranty cost.
• Champion a safety-first culture, owning the Jetson Health & Safety program, incident reporting and investigation, and compliance with OSHA, WorkSafeBC and local regulatory requirements.
• Ensure field teams meet licensing, permitting and inspection requirements in every jurisdiction.
• Drive crew productivity and capacity planning, balancing in-house crews and subcontractor partners to meet demand without sacrificing quality or customer experience.
• Partner closely with the VP of Customer & Service Operations to align scheduling, system design, project coordination and technical service with field throughput.
• Own the field technology stack, including Zuper, in partnership with Customer Operations and Systems.
• Lead fleet, tools, uniforms and warehouse operations in partnership with Supply Chain.
• Build and run recruiting, onboarding, training and leveling programs for field roles.
• Lead new market launches in partnership with the Expansion team.
• Develop and manage field operating budgets and branch P&Ls.
• Define, report and act on field KPIs, providing clear performance visibility to the executive team.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Construction Management, Engineering or a related field (MBA preferred), or equivalent field leadership experience.
• 10+ years of field operations experience in residential HVAC, home services, solar, electrical or construction, including 5+ years leading multi-branch or multi-market operations.
• Experience taking a field operation from startup to scale up across geographically dispersed locations.
• Proven experience leading General Managers and large field teams across the United States and Canada.
• Deep working knowledge of heat pump and HVAC installation, electrical scopes, permitting and inspections.
• A strong safety record and experience building safety programs and culture in a field environment.
• Strong financial acumen with experience managing budgets, branch P&Ls, labour productivity and cost-control measures.
• Experience with field service management and dispatch platforms such as Zuper or ServiceTitan, and CRM platforms such as HubSpot.
• Ability to analyze data and make informed decisions to drive operational excellence.
• Excellent leadership, coaching, communication and problem-solving skills.
• Willingness to travel frequently across the U.S. and Canada as needed.

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson.
• Health Insurance premium 85% paid by Jetson.
• Education Support.
• Parental Leave Top Up.
• Equity.
• 401k program.

Work Location

Remote in the USA