[Hiring] Transportation Representative, AV @Amazon

Role Description

A Trans Ops Representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations.

• Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Addresses any potential issues occurring during the lifecycle of pick-up to delivery.
• Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
• Provides timely resolution to issues by researching and querying internal tools and making real-time decisions.
• Should be able to understand requirements, analyze data, notice trends, and drive Customer Experience without compromising on time.
• Basic understanding of Logistics and clear communication in written and oral form is essential.
• Should ideate process improvements and have the zeal to drive them to conclusion.

Qualifications

• Experience working and communicating with multiple stakeholders, C-level executives, and cross-functional teams or equivalent.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments.
• 10+ 2 degree.

Requirements

• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC.
• Must be able to quickly understand the business impact of trends and make decisions based on available data.
• Must be able to systematically escalate problems or variance in information and data to relevant owners and teams and follow through on resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written, as one may be required to create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum.
• Providing real-time customer experience by working in a 24*7 operating environment.

Benefits

• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.