[Hiring] Testing Operations Supervisor @Prov Inc
Testing Operations Supervisor @Prov Inc
Operations
Salary usd 25 - 30 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Testing Operations Supervisor @Prov Inc

3d ago - Prov Inc is hiring a remote Testing Operations Supervisor. πŸ’Έ Salary: usd 25 - 30 per hour πŸ“Location: USA

Role Description

We are seeking a Supervisor to lead operations supporting remote testing for professionals pursuing licensure. This role is responsible for maintaining test integrity, operational flow, and team performance in a fast-paced, compliance-driven environment. This is not a passive leadership role; you will be actively engaged in operations, decision-making, and team accountability throughout your shift.

  • Oversee real-time proctoring and onboarding operations
  • Ensure strict adherence to test security and compliance standards
  • Monitor workflow and adjust staffing or assignments as needed
  • Address performance, attendance, and behavioral concerns
  • Lead coaching conversations and corrective action processes
  • Partner cross-functionally to maintain service levels and operational efficiency
  • Escalate operational risks and personnel concerns to management

Day in the Life

  • Oversee the flow of remote testing, including assigning sessions, monitoring activity, identifying red flags, and adjusting seat availability as needed
  • Troubleshoot technical and candidate issues, including handling escalated calls and resolving complex testing concerns
  • Support exam operations by managing scheduling, adding eligibilities, scoring exams, and canceling or rescheduling sessions that fail to launch
  • Lead team performance through one-on-one coaching, corrective actions, and follow-up communication
  • Manage workforce operations, including preparing schedules, reviewing time punches, and approving or denying time-off requests
  • Support hiring and onboarding efforts, including interviewing candidates
  • Ensure onboarding agents (OBAs) and team members support customer service demand, and step in to assist with calls, emails, or SMS as needed

Top Priorities in the First 90 Days

  • Build relationships and establish trust with each team member to understand strengths, challenges, and team dynamics
  • Develop a strong working knowledge of systems, client requirements, and internal procedures to ensure accurate and compliant operations
  • Stabilize and strengthen team culture by reinforcing expectations, improving consistency, and promoting a positive, accountable work environment

Schedule & Expectations

  • Shift: 1:30 PM – 10:00 PM MT
  • Flexibility required to support business needs
  • Overtime may be required during staffing gaps or peak demand

Qualifications

  • Minimum of 2 years of prior supervisory experience required
  • Experience in operations, call center, or testing environments strongly preferred
  • Technically savvy with strong troubleshooting skills, able to support remote test takers by resolving common system, connectivity, and platform issues in real time
  • Ability to manage performance and hold team members accountable
  • Strong judgment in high-pressure, real-time environments
  • Comfortable working within strict compliance and security protocols
  • Proven ability to identify problems and implement solutions

Compensation

$25.00 – $30.00 per hour, based on experience

Benefits

  • Opportunity to take ownership of a critical function
  • Make a measurable impact on both team performance and customer experience
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Testing Operations Supervisor @Prov Inc
Operations
Salary usd 25 - 30 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 3d ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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