[Hiring] Team Lead - CIBG @Mashreq

Role Description

Provide value-added operational support and oversight for CCAM activities within CIBG, including:

• Corporate Account Opening
• Account Maintenance
• Mandate and Signatory Management
• KYC and other account management activities

Ensure all customer requests are processed efficiently, accurately, and in compliance with regulatory requirements, internal policies, operating procedures, and service level agreements, while maintaining high levels of customer satisfaction, operational excellence, and risk control.

Qualifications

• Comprehensive knowledge of Corporate Banking Operations, Account Management, KYC/CDD requirements, AML regulations, and customer lifecycle management.
• Good understanding of Corporate Banking products, Trade Finance operations, Fixed Deposits, Digital Banking services, and customer onboarding processes.
• Knowledge of regulatory requirements, operational risk management, and audit controls.
• Strong leadership and team management capabilities.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities under tight deadlines.
• Strong attention to detail and risk awareness.
• Proficiency in banking systems, workflow applications, and Microsoft Office tools.

Requirements

• Minimum 5-7 years of experience in Corporate Banking Operations, Centralized Account Management, Client Onboarding, or Account Services.
• Experience in handling Corporate, Commercial, Financial Institution, and Government Banking clients preferred.
• Experience in managing operational teams and service delivery functions.

Benefits

• Bachelor's Degree in Business Administration, Finance, Banking, Commerce, or related discipline.
• Professional certifications in Banking Operations, AML, Compliance, or Risk Management will be an added advantage.