[Hiring] Sustainment Lead / O&S Manager @Koniag Government Services, LLC

Role Description

Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Sustainment Lead / O&S Manager with a Secret security clearance to support TGS in supporting our government customer in the DC Metro area. This position is for a Future New Business Opportunity.

The Sustainment Lead converts incidents, telemetry, vulnerabilities, and user pain points into measurable restoration and permanent correction. This is a contingent recruiting profile; the opening, employing subsidiary, compensation, work location, and staffing remain subject to final contract authorization.

• Lead operations, sustainment, production support, and operational readiness activities.
• Establish the initial service baseline for application, database, interfaces, scheduled jobs, availability, performance, and ticket demand.
• Manage Tier 3 intake, assignment, restoration, resolution, root-cause analysis, problem management, and verified closure.
• Coordinate incidents, maintenance windows, releases, recovery exercises, and hosting dependencies with DLA PIEE and Government stakeholders.
• Maintain service objectives, operational dashboards, escalation paths, runbooks, known-error records, and monthly service reviews.
• Prioritize patches, hotfixes, vulnerabilities, data corrections, and sustainment backlog work according to mission and security risk.
• Confirm that fixes pass regression, security, rollback, production-validation, and authorization-evidence requirements.
• Use incident trends, repeat failures, backlog age, and seasonal demand to adjust Tier 3 skill mix and swarm support.
• Protect fiscal year-end and other peak operating periods through release planning, capacity review, and heightened monitoring.
• Maintain operational continuity as capabilities migrate and legacy components move to read-only or retirement status.

Qualifications

• Bachelor's degree in information technology, computer science, management, or a related field; additional relevant experience may substitute for education.
• Eight or more years supporting enterprise application operations, including at least three years leading production support or sustainment teams.
• Experience managing major incidents, application releases, service metrics, root-cause analysis, and operational dependencies in a Federal environment.
• Working knowledge of Appian operations, databases, interfaces, cybersecurity controls, and Agile sustainment backlogs.
• U.S. citizenship and the active security clearance or eligibility required for the assigned work by the start of performance, with ongoing eligibility thereafter.
• Ability to communicate clearly with Government, technical, and business stakeholders and to maintain accurate work records in approved systems.
• Ability to protect Controlled Unclassified Information and classified information, when assigned, and comply with required access, training, and handling procedures.

Requirements

• ITIL Foundation or advanced service-management certification.
• Experience sustaining Army acquisition, financial, or other Defense Business Systems.
• Experience coordinating application operations within DLA PIEE or another shared DoD hosting boundary.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Paid parental leave.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Tuition reimbursement.

Company Description

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward-leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com .