[Hiring] Superannuation Operations Specialist @Future Group

Role Description

As our Superannuation Operations Specialist – Incident & Remediation, you’ll support the identification, assessment and management of incidents, breaches and remediation activities.

• Gather information, review incident assessments, analyze root causes, and support the assessment of impacts on members, the Fund, and financial outcomes.
• Assist with reviewing remediation proposals, tracking agreed actions, and ensuring matters are documented and followed through appropriately.
• Work with internal teams and service providers to identify recurring issues, emerging risks, and opportunities to improve controls and processes.
• Contribute to incident reporting, governance activities, and the delivery of fair, timely, and well-documented remediation outcomes for members.

Qualifications

• Experience in superannuation, particularly understanding Trustee obligations, with exposure to incidents, errors, breaches, remediation, or operational risk.
• Strong analytical, organizational, written, and verbal communication skills.
• RG146 or willingness to undertake the relevant training where required for the role.
• Belief in Future Group’s mission and a passion for moving Australia’s money out of fossil fuels and into renewable energy.
• Belief in using the power of money to build a sustainable and equitable world.

Requirements

• Understanding of how errors or process failures can affect members, financial outcomes, and Trustee obligations.
• Experience investigating issues, gathering information, identifying root causes, and tracking corrective actions.
• Ideally has experience working in a superannuation Trustee office or has worked closely with a Trustee, RSE licensee, or service-provider oversight function.
• Ability to interpret information, identify inconsistencies, and maintain clear and accurate records.
• Comfortable working with administrators, insurers, service providers, and internal stakeholders.

Benefits

• A purpose-driven organization focused on making the world a better place.
• A B Corp organization that cares about its behavior inside and out.
• Flexibility to fit work into your life, including options for remote work.
• Potential to own a piece of the Future Group pie with our unique Employee Share Ownership Program.
• Fun company-wide events and progressive, people-focused policies and benefits.
• Inclusive parental leave package with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders.
• Access to our Employee Assistance Program (EAP) and other perks such as the ability to purchase leave and novated leasing arrangements for electric vehicles.