[Hiring] Strategic Operations Lead @Vend Park

Role Description

We're looking for a Strategic Operations Lead to own the operational and financial performance of a portfolio of parking facilities across the U.S.

• Own and improve the P&L of the properties you manage.
• Ensure each garage operates smoothly, efficiently, and delivers a consistently high-quality experience for property partners and customers.
• Identify opportunities to grow revenue, optimize expenses, and improve overall property performance.
• Think both strategically and tactically; become an expert on properties and markets.
• Analyze financial results and identify growth opportunities.
• Dig into operational challenges, solve problems, and ensure the right people are working on the right things.
• Serve as the primary point of contact and accountability for your portfolio.
• Work across Operations, Onboarding, Implementations, Support, Engineering, Sales, and Marketing.
• Build trust, deliver results, and maintain relationships for long-term partnership success.
• Accountable for how properties perform, both operationally and financially.
• Autonomy to identify opportunities, bring the right people together, and drive results.

Qualifications

• 5+ years of experience in operations, general management, commercial real estate, multi-site business management, or a similarly hands-on, cross-functional role.
• Detail-oriented, organized, and proactive about identifying problems before they escalate.
• Comfortable analyzing P&Ls, financial statements, budgets, and forecasts.
• Natural inclination to improve property performance, grow revenue, and operate efficiently.
• Strong communication skills, capable of building credibility with senior stakeholders.
• Proactive and resourceful in identifying needs and developing plans.
• Systems thinker who looks for patterns and root causes.
• Excited by software, automation, AI, and technology.
• Thrives in a fast-moving environment with evolving priorities.
• Experience in parking, mobility, hospitality, property operations, or other multi-location businesses is a plus.
• Willing and able to travel up to 50% of the time.

Requirements

• Oversee day-to-day operations across your portfolio.
• Develop a deep understanding of each property's access systems, staffing, equipment, customer needs, and unique operational challenges.
• Coordinate with internal operations teams, on-site partners, Support, Engineering, and third-party vendors.
• Proactively monitor performance, identify recurring issues and risks.
• Partner with Onboarding and Implementations for smooth transitions into ongoing operations.
• Develop repeatable solutions, playbooks, and operational improvements.
• Lead monthly virtual business reviews with property management teams.
• Own property-level escalations and communicate performance, challenges, and progress.
• Act as the operational quarterback for your portfolio.

Benefits

• A culture built on growth and ownership.
• Comprehensive health plans including medical, dental, and vision coverage.
• Unlimited PTO to manage your time and recharge.
• Support for continued learning through conferences, certifications, and professional development resources.
• Team building and connection through retreats, outings, and virtual hangouts.
• Paid parental leave to support new parents.
• 401(k) with company match for future planning.

Company Description

Vend Park is building the AI-powered digital infrastructure of the built world, transforming a historically analog system into a modern, software-driven platform.

• Scaled to 23 cities in under two years.
• Partnered with leading owners like Nuveen, Jamestown, and Federal Realty.
• Operates as a small, high-ownership engineering team.