[Hiring] AI Operations Lead @Invoca

Role Description

The AI Operations Lead is a hands-on builder and Invoca’s internal expert on agentic workflows. Invoca already builds with AI, with teams across the org shipping agents on a daily basis. AI Operations plays a critical role in supporting & enabling that work to move fast while remaining coherent.

• Build agents
• Set and own the AI Operations roadmap, prioritized by business impact
• Work with business owners to scope, build, and ship agents in Claude and Gumloop, from first conversation to daily use
• Stay with each agent past launch: rollout, adoption, iteration, and maintenance
• Report impact to executives and functional leaders (adoption, hours returned etc)
• Raise the bar for other builders
• Own Invoca's agent standard. Define it, review work against it, keep it practical enough that people actually use it.
• Coach & support other builders & building teams across the business
• Maintain the templates, patterns, and documentation that keep teams from re-solving the same problem
• Run the internal builder community, including office hours and the builder steering group
• Represent AI Operations to the cross-functional steering group, bringing the roadmap and tradeoffs to functional leaders
• Own the platform
• Own the AI platform stack and its vendor relationships (what we buy, what we consolidate, what we retire)
• Administer access, connections, settings, and first-line support, handing pieces to IT over time
• Keep the agent registry current so every production agent has a named owner, a documented purpose, and a review cadence.
• Run security and data review for new agents with IT, Security, and Business Systems.
• Advise on customer-data agents built in Databricks.

Qualifications

• 3–8 years in operations, process design, automation, or a similar hands-on role.
• Tools, automations, or agents you've built that other people still use.
• Hands-on experience with LLM platforms and agentic workflow tools. We build in Claude and Gumloop; Make, Zapier, or n8n experience transfers.
• Enough technical depth to work with APIs, integrations, and data flows.
• Judgment about what's worth automating.
• A mix of coaching and building skillset
• Comfort with the operational side: documentation, ownership, access, review
• The ability to tell an executive what an agent does, what it costs, and what it's worth
• Nice to have: agent management or AI governance tooling, Databricks, or internal transformation work inside a SaaS company

Requirements

• Agents you built are in daily use, with hours saved you can point to.
• The agent standard is understood and followed. New agents are built to it.
• Every production agent has a named owner and a registry record.
• Other teams build faster because you're here.

Benefits

• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family.
• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively.
• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact.
• InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.