[Hiring] Sr. Field Service Team Manager @Gatik AI

Role Description

Gatik is looking for a technical, high-performing Sr. Field Service Team Manager to build, empower, and lead a team of Field Service Technicians in maintaining high vehicle availability and operational safety. In this role, you will oversee market technical execution, manage autonomous system upfits and end-of-line improvement initiatives, and validate standard work instructions for vehicle retrofits. Reporting to the Director, Fleet and Maintenance Strategy, you will partner closely with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration to rapidly resolve complex technical issues. You will be instrumental in maintaining rigorous safety and quality standards while driving fleet reliability across field operations. This role is remote, but travel is necessary to our sites throughout North America.

What You'll Do

• Team Leadership & Operational Execution:
  • Recruit, manage, and empower a high-performing team of Field Service Technicians.
  • Direct daily operations, performance, skill development, and career growth.
  • Foster a culture of accountability and safety.
• Engineering Liaison & Support Architecture:
  • Establish a field liaison program and tiered escalation framework.
  • Bridge communication between frontline technicians and central TechOps.
  • Drive rapid root-cause analysis and actionable feedback to engineering.
• Fleet Maintenance & Optimization:
  • Partner with engineering to diagnose underperforming fleet assets.
  • Implement targeted maintenance strategies to maximize uptime.
  • Lower MTTR and resolve recurring issues.
• Autonomous Upfits & System Validation:
  • Oversee physical upfits and End of Line (EOL) verification for compute, sensor, and hardware suites.
  • Ensure vehicles are fully operational before deployment.
• Campaign Execution & Standard Work Documentation:
  • Execute field vehicle campaigns and retrofits.
  • Establish clear standard work instructions.
  • Train new maintenance vendors on operational standards.
• Quality, Safety & Regulatory Compliance:
  • Enforce safety protocols, PPE usage, and workspace cleanliness.
  • Ensure full compliance with DOT and FMCSA regulatory standards.

Qualifications

• 5+ years of hands-on experience in technical field service, commercial fleet maintenance, or automotive/hardware technical operations.
• At least 2+ years in direct people management.
• Proven track record of hiring, mentoring, and managing technical teams of technicians or diagnostic mechanics.
• Demonstrated ability to manage complex technical escalations and collaborate effectively with hardware and software engineering teams.
• Hands-on experience with vehicle upfits, sensor/hardware integration, end-of-line verification, and technical campaign/retrofit execution.
• Ability to author clear standard operating procedures (SOPs), work instructions, and step-by-step technical documentation.
• Deep familiarity with vehicle diagnostics, electrical systems, CAN bus/telematics, and troubleshooting tools.

Company Description

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

• We have delivered complete, proprietary AV technology - an integration of software and hardware.
• By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges.
• Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data.