[Hiring] Short-Term Rental Supply Coordinator @Houst

Role Description

The Short Term Rental Supply Coordinator plays a key role in ensuring our properties run smoothly every day. You'll be responsible for coordinating cleaners, suppliers, and operational schedules across our portfolio, while maintaining high service standards and supporting an exceptional guest experience. This is a fast-paced role that requires strong organisational skills, attention to detail, and the ability to build relationships with cleaners, suppliers, and internal teams. You'll also use operational data to monitor performance, identify improvements, and help optimise our processes.

Key Responsibilities

• Cleaner Hiring, Onboarding and Performance
  • Source and recruit cleaners across your allocated locations.
  • Conduct interviews, arrange trial cleans, and manage the onboarding process.
  • Monitor cleaner performance using operational data and performance trackers.
  • Provide feedback, coordinate retraining where required, and make recommendations on warnings or deactivation when performance standards are not met.
  • Support the ongoing development of our cleaner network to maintain high service standards.
• Scheduling and Resource Coordination
  • Coordinate cleaning, maintenance, and linen schedules across the property portfolio.
  • Manage day-to-day scheduling changes and ensure services are delivered on time.
  • Liaise with cleaners, maintenance providers, linen suppliers, and contractors to ensure seamless operations.
• Supplier Management
  • Source, onboard, and manage relationships with new suppliers.
  • Build strong partnerships with existing suppliers to ensure consistent service delivery.
  • Monitor supplier performance and hold suppliers accountable against agreed service levels.
• Operational Support
  • Manage inbound operational requests and coordinate tasks with cleaners and suppliers.
  • Handle operational administration, including scheduling payments and managing invoices.
  • Support the achievement of team KPIs through effective planning and coordination.
  • Identify opportunities to improve operational processes and contribute ideas that enhance efficiency and the guest experience.
  • Work closely with internal teams to ensure smooth day-to-day operations and support business objectives.

Qualifications

• At least 2 to 3 years of recent experience within the short term rental industry.
• Experience coordinating cleaners, suppliers, maintenance, or operational schedules.
• Strong analytical skills, with experience using Looker, Excel, or Google Sheets to monitor performance and identify trends.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship building skills.
• A collaborative approach and willingness to improve processes.
• A customer focused mindset with a commitment to delivering an excellent guest and client experience.

Requirements

• Shift Schedule: 7:00am to 4:00pm (Perth time) on a rotating roster.
• Some weeks you'll have weekends off, while other weeks your days off will fall on Wednesday and Thursday.
• A quiet, dedicated workspace.
• A headset with microphone and webcam.
• Stable high-speed internet with a backup connection, minimum 5 Mbps.
• A laptop or desktop with at least a quad core 2.5GHz CPU, 8GB RAM, and 128GB SSD.
• This is a contractor role.
• We do not provide government mandated benefits such as SSS, PAGIBIG or PhilHealth.
• We do not provide equipment. You’ll need to meet the minimum tech requirements before starting.