[Hiring] Service Operations Manager @Cypher Consulting Europe
Back to Remote jobs  >   Operations
Service Operations Manager @Cypher Consulting Europe
Operations
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Service Operations Manager @Cypher Consulting Europe

2d ago - Cypher Consulting Europe is hiring a remote Service Operations Manager. 💸 Salary: unspecified 📍Location: Philippines

Role Description

We’re looking for a senior Service Operations Manager to lead the day-to-day delivery of ServiceNow services for a large enterprise customer. You’ll be the main point of contact, responsible for service performance, customer satisfaction, and leading a global team of ~20–25 people.

  • Customer & service management
    • Act as the main contact for the customer’s IT leadership
    • Run regular meetings (daily, weekly, monthly reviews)
    • Manage major incidents and escalations
    • Ensure services meet agreed performance targets (SLAs)
  • Team leadership
    • Lead a team of engineers and consultants (onshore + offshore)
    • Ensure smooth day-to-day operations (tickets, support, delivery)
    • Handle resource planning, coaching, and performance management
  • Platform oversight
    • Oversee platform health (upgrades, patches, releases)
    • Ensure best practices across modules like ITSM, CMDB, ITOM, GRC
    • Work with architects on future improvements and roadmap
  • Continuous improvement & commercial ownership
    • Drive ongoing service improvements (efficiency, quality)
    • Manage budgets, costs, and contract scope
    • Track risks, compliance, and governance

Qualifications

  • 10+ years in IT service management
  • Strong experience with ServiceNow delivery
  • Experience managing large teams (20+ people, global setup)
  • Knowledge of ITIL (certification preferred)
  • Strong stakeholder management and communication skills

Company Description

Cypher Consulting Europe takes pride in its ability to deliver expert consultants across a wide spectrum of technologies and industry sectors.

Before You Apply
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Operations
Service Operations Manager @Cypher Consulting Europe
Operations
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 145,000+ Remote Jobs
remote Be aware of the location restriction for this remote position: Philippines
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 145,000+ Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 145,000+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later