[Hiring] Senior Operations Manager @Kentech Consulting Inc

Role Description

KENTECH is growing across public sector, healthcare, and higher education. We need a resourceful, hands-on leader who can scale operations, develop accountable teams, and translate new business into reliable, high-quality delivery and long-term client growth. You will lead implementation, quality, capacity, financial performance, and process improvement, using existing systems and technology, including AI tools, to improve results. This is an ownership role, not an oversight-only position.

Core responsibilities & performance targets

• Launch & activation: 50% shorter time from contract authorization to first order.
• Delivery & client outcomes: 98% on-time delivery.
• Capacity & cost: 50% reduction in operating costs while increasing service capacity.
• Systems & management cadence: 100% of applicable company processes documented and usable.

Qualifications

• Operational scaling and leadership: 7+ years leading deadline-driven, high-volume service operations.
• Execution and ownership: Proven ability to diagnose bottlenecks and maintain delivery commitments.
• Technology and AI proficiency: Demonstrated ability to use AI tools and operational technology effectively.
• Quality and compliance: Experience owning service quality in a compliance-sensitive environment.
• Financial and capacity management: Working command of operating metrics and P&L drivers.
• Systems and operational discipline: Able to standardize and improve workflows using existing platforms.
• Independent, resourceful execution: Effective in a remote, fast-changing environment.
• Confidentiality and judgment: Demonstrated discretion with sensitive information.

Preferred experience

• Background screening, investigations, or public records.
• Public sector, federal, military, or law enforcement operations.
• Standing up new client programs or implementations.
• Managing distributed or offshore teams.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

The particulars

• Employment: Full-time, W-2, remote
• Reports to: Chief Operating Officer
• Direct reports: Five functional leads across Investigations, Verifications, Audit, Criminal Research, and Operations Support, and their teams
• Base salary: $75,000–$95,000 depending on experience
• Also included: Health, dental, and vision insurance; paid time off and flex time; 401(k) & Profit Sharing; company-sponsored short-term disability, long-term disability, and life insurance.

Interview process

Final-stage candidates work through a practical exercise built on three operating situations common to our industry: bringing a newly contracted account into service, managing a launch that depends on a third party, and raising the quality bar on a document-intensive process. We will ask how you would sequence the work, who you would hold accountable, and what you would change so issues do not recur.

Equal employment opportunity

KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace. Applicant information will be treated confidentially in accordance with applicable requirements.