[Hiring] Senior Operations Manager @Help at Home

Role Description

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. We’re seeking a Senior Operations Manager – Georgia with a strong foundation in home care operations, case management, and revenue cycle processes, including client authorizations, eligibility, billing, and accounts receivable. This leader will connect operations to revenue, overseeing multi-branch performance across established and high-growth markets statewide while partnering with field leadership to drive operational excellence, strengthen financial performance, ensure compliance and quality care delivery, and scale processes that support caregivers, clients, and communities throughout Georgia. This is a remote-based role and we offer weekly pay between $100,000-$110,000 annually.

Responsibilities

• Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders, and growth leaders.
• Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively.
• Collaborate with central operations on service delivery and provide feedback to drive efficiency and productivity.
• Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews, and expense planning is aligned with expectations.
• Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled.
• Support market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives.
• Support market level vendor relationship management, including centralized vendor operations, expense management, and ongoing business reviews.
• Work in conjunction with other Directors of Market Operations for consistency and effective implementation.
• Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets.
• Support short-term and long-term business planning efforts including metrics, measurements, key performance indicators, and reports.
• Provide insight to management related to projects, budgets, and operations.
• May manage people depending on the market and organization model.

Qualifications

• Proven ability to work across a matrix and multi-site environment.
• Collaborative style as a thought partner who works productively with the leadership team.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in a fast-paced environment.
• Excellent oral and written communication skills.
• Critical thinking and ability to support strategic transformation activities.
• Exhibition of the highest ethical standards while demonstrating accountability and ownership.
• Bachelor’s degree in business or related field required; Master’s degree preferred.
• Proven track record with a minimum of 7 years of experience in operations.
• Experience supporting senior management including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience in homecare, healthcare, healthcare services, and/or private equity ownership preferred.

Management Authority

• Creates and directs strategic goals.
• Trains other associates.
• Directs work of other associates.

Physical Requirements

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

• Monthly or quarterly travel required.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee assistance programs and wellness initiatives.
• Flexible options to support a balanced life.

Pay Range

USD $100,000.00 - USD $110,000.00 /Yr.