[Hiring] Senior Operations Manager @Connect America

Role Description

The Senior Manager of Operations – Remote Patient Monitoring (RPM) is responsible for leading the operational strategy, performance, and scalability of the organization’s RPM programs. This role oversees cross‑functional teams responsible for patient enrollment, device logistics, and revenue cycle processes.

The position ensures RPM programs achieve operational efficiency, regulatory compliance, and financial performance targets while scaling patient enrollment and optimizing care delivery.

The role partners closely with clinical leadership, finance, IT, and executive leadership to build a high‑performing RPM service line.

Responsibilities

• Lead day‑to‑day RPM operations including patient enrollment, device deployment, operations workflows, and billing operations
• Develop scalable operational processes and standardized procedures
• Support growth of RPM enrollment across provider networks
• Monitor operational KPIs such as activation rates, enrollment, retention, and billing capture
• Lead operational improvement initiatives to increase efficiency and scalability
• Manage operational teams including, enrollment staff, device logistics, and billing personnel
• Partner with finance to track program revenue, cost per patient, and margins
• Ensure compliance with CMS RPM billing requirements (CPT 99453, 99454, 99457, 99458)
• Collaborate with clinical, IT, and product teams to implement new digital health technologies

Team Leadership

• Recruit, train, and mentor operational staff
• Develop staffing models to support program growth
• Conduct performance evaluations and coaching
• Foster a culture of accountability and continuous improvement

Financial & Operational Performance

• Manage RPM operational budgets
• Monitor revenue per patient per month (PMPM)
• Ensure accurate billing and documentation compliance
• Optimize operational cost‑per‑patient metrics

Qualifications

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or related field
• Master’s degree (MBA, MHA, MPH, MSN) preferred
• 7–10 years of healthcare operations experience
• 3–5 years of leadership experience
• Experience with telehealth, remote patient monitoring, population health, or care management programs