[Hiring] Senior Operations and Support Analyst - Workday Specialist @The Nature Conservancy
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Senior Operations and Support Analyst - Workday Specialist @The Nature Conservancy
Operations
Salary usd 77,920 - 12..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted YDay

[Hiring] Senior Operations and Support Analyst - Workday Specialist @The Nature Conservancy

YDay - The Nature Conservancy is hiring a remote Senior Operations and Support Analyst - Workday Specialist. 💸 Salary: usd 77,920 - 125,730 per year 📍Location: USA

Role Description

The Sr. Operations & Support Analyst leads, manages, and analyzes all aspects of mid-level complex IT product/service to optimize organizational efficiency. This role is responsible for day-to-day support, operations, and improvements for applications in the Corporate Systems portfolio, including their integrations with other systems.

  • Provides technical support, gathers and documents business requirements, improves support and enhancement processes, and designs and implements application configuration solutions to meet business needs.
  • Reviews system releases to understand and manage their impact on existing processes and configurations.
  • Acts as an escalation point for complex support issues and works directly with application vendors and vendor support teams when needed.
  • Monitors system reliability, availability, performance, and recovery, and proactively reports any issues or unexpected behavior to IT management.
  • Tracks and reports on key support and operations metrics.
  • Works closely with other IT teams to complete system upgrades, customizations, and configuration changes, ensuring all work follows established IT processes and standards.
  • Contributes to the design, vendor selection, implementation, and ongoing management of multiple complex systems or projects.
  • Participates in vendor meetings, stays informed about product roadmaps, and keeps up with new features or trends that may benefit or impact the organization.
  • Using data and analysis, recommends system improvements when appropriate.
  • Creates and maintains system documentation, including both user guides and technical documentation.

Qualifications

  • Proven experience planning and executing cross-functional projects, including system evaluations and selections, acquisition integrations, new system or module implementations, and technology migration or re-platforming initiatives.
  • Demonstrated ability to design and deliver Workday reporting solutions that meet business stakeholder needs.
  • Strong background in IT Business Analysis, including expertise in analysis planning and monitoring, elicitation and collaboration, requirements lifecycle management, requirements analysis, and solution evaluation.
  • Ability to assess and model business processes and recommend effective, scalable solutions.
  • Capability to respectfully challenge assumptions and ideas to support sound decision-making for TNC.
  • Demonstrated ability to learn quickly, collaborate effectively, and adapt to organizational change.
  • Interest and ability in mentoring and training colleagues.
  • Knowledge of industry best practices and the ability to tailor them effectively to TNC’s organizational context.
  • Strong understanding of emotional intelligence and the ability to navigate complex interpersonal and organizational dynamics.
  • Multilingual abilities and multicultural, or cross-cultural experience, are valued.

Requirements

  • Bachelor’s degree in information technology or accounting or related field and/or combined equivalent of education and experience.
  • Extensive experience in a corporate finance department and a deep understanding of their technology needs.
  • At least 2 years’ experience supporting the Workday ERP, including supporting Finance and Procurement.
  • At least 5 years’ experience as a business professional in Information Technology, Finance, or a closely related field.
  • Experience providing operational support through an incident management ticketing system such as Jira or a comparable platform.
  • Experience in defining and documenting complex systems and business requirements.
  • Excellent written, visual, and oral communication skills and ability to communicate within IT clearly and succinctly and with key business partners.
  • Experience developing and executing comprehensive test plans.

Benefits

  • Competitive, comprehensive benefits package including health care benefits, flexible spending accounts, and a 401(k) plan with an 8% employer match.
  • Parental leave, accrued paid time off, life insurance, disability coverage, and employee assistance program.
  • Other life and work well-being benefits.
  • Flexible work environment that supports the health and well-being of employees.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs   >   Operations
Senior Operations and Support Analyst - Workday Specialist @The Nature Conservancy
Operations
Salary usd 77,920 - 12..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted YDay
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
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