[Hiring] Senior Manager, Warehouse Process Transformation @KeHE Distributors

Role Description

The Senior Warehouse Process Transformation Manager serves as the operational expert supporting KeHE’s enterprise transition to Manhattan Warehouse Management System (WMS). This role designs, documents, and standardizes future-state distribution center processes, and validates them through system testing so they work as intended in the warehouse. Acting as the bridge between Distribution Operations, IT, implementation partners, and distribution center leadership, the position drives operational readiness through training, change management, and go-live support. The role ensures Manhattan WMS enables safe, efficient, accurate, and scalable warehouse operations across the network.

Primary Responsibilities

• Serve as the Operations SME for assigned warehouse functions across the network, such as inbound/receiving, putaway and storage, inventory management, replenishment, picking and fulfillment, outbound and shipping, planning and labor management, and exceptions and recovery.
• Define future-state warehouse processes aligned with Manhattan WMS functionality and business objectives, translating current-state practices into standardized, system-enabled workflows.
• Identify process gaps, risks, and inefficiencies. Establish standard work and operating procedures, including approved exceptions for customer, facility, or operational needs.
• Ensure designs support safety, quality, inventory integrity, productivity, and customer service.
• Represent Operations in WMS design, configuration, workshops, and solution reviews. Translate operational needs into business requirements and acceptance criteria, and evaluate Manhattan functionality to identify gaps and operational impacts.
• Develop and execute functional, system integration (SIT), user acceptance (UAT), and regression testing. Document and prioritize defects, work with IT and implementation partners to resolve them, and validate fixes and configurations before deployment.
• Develop and maintain process maps, SOPs, standard work, job aids, and playbooks that turn system functionality into practical procedures for associates, supervisors, and leaders, and keep them aligned with approved configurations.
• Maintain a centralized documentation repository with version control, and own long-term governance of standard operating procedures.
• Develop and deliver role-based training for associates, supervisors, managers, and site super-users, including materials, simulations, assessments, and train-the-trainer programs.
• Drive adoption of standardized processes through readiness activities, coaching, and reinforcement, and address training gaps.
• Support deployment planning, readiness assessments, and cutover.
• Provide onsite support during go-live and hyper care, troubleshooting issues and coordinating with Operations, IT, Manhattan Associates, and implementation partners.
• Monitor KPIs and process adherence after deployment, and document lessons learned for future implementation waves.
• Analyze operational data and trends to find root causes. Recommend process and system optimizations that make better use of WMS functionality and share best practices across facilities.
• Other duties and projects as assigned.

Qualifications

• Knowledge of warehouse operations (receiving through shipping, inventory, and labor planning), operational KPIs, and lean or continuous improvement methods.
• Ability to analyze operational data to identify root causes and improvement opportunities with strong analytical and problem-solving skills.
• Ability to map current-state processes, design standardized future-state workflows and define approved exceptions.
• Proficiency in writing clear SOPs, standard work, and job aids, with document control and version management.
• Working knowledge of WMS functionality (Manhattan preferred) and how warehouse processes connect to other systems.
• Ability to translate operational needs into business requirements and acceptance criteria, identify system gaps, and plan and execute functional, SIT, UAT, and regression testing.
• Ability to develop and deliver role-based and train-the-trainer programs, drive adoption across multiple sites, and coach frontline leaders through readiness, cutover, and hypercare.
• Ability to troubleshoot operational and system issues quickly and make sound decisions that balance safety, quality, productivity, and customer impact.
• Strong planning, prioritization, and follow-through across multiple sites and concurrent workstreams, with ownership of post-deployment KPIs and results.
• Strong communications skills both verbal and written.
• Ability to partner with internal and external partners, explain technical functionality in practical terms, and facilitate workshops and solution reviews.
• Demonstrated expertise in one or more core distribution center functional areas.
• Willingness to travel and work on site during go-live.

Requirements

• Bachelor's Degree in Supply Chain Management, Operations Management, Business Administration, Engineering, or related field.
• 5+ years of distribution center, warehouse, supply chain, or logistics operations experience.
• Experience working with Warehouse Management Systems (WMS), supporting process improvement, operational excellence, or systems implementation initiatives.
• Experience training and coaching operational teams and leaders required.
• Experience with Manhattan WMS or Manhattan Active WM, supporting WMS implementation, upgrade, or deployment projects preferred.
• Experience participating in User Acceptance Testing (UAT) and system validation activities, multi-site distribution or network operations experience, and Lean, Six Sigma, or continuous improvement certification preferred.

Physical Requirements

• Up to 50% travel to distribution centers, project workshops, testing events, and implementation locations.
• Extended hours may be required during testing, cutover, go-live, and stabilization periods.
• Position may require temporary assignment at deployment sites during critical implementation phases.