[Hiring] Senior Manager, Repair Operations Support @Otis Elevator Co.

Role Description

Otis Elevator Company is searching for a highly motivated Sr Manager, Repair Ops Support to provide direction, support, and leadership for all Repair field operations within the Canada and US region.

On a typical day you will:

• Oversee billable repair operations for the Canada and US region
• Manage Repair Operations Support Associates
• Oversee and ensure an efficient SIP process and SmartSheet accuracy
• Work on potential marketing opportunities with the different branches and AHJ
• Improve the standard job costs list for the branches
• Support the field upgrade program
• Oversee, review and ensure quality of the supply chain
• Lead Audits process and quality of sales & reporting
• Support the operations to grow our backlog
• Drive efficiency and timely financial job closeouts

Qualifications

• Bachelor’s degree or relevant technical experience in elevator industry
• Experience working with field level associates required
• Leadership experience required
• Ability to work in a highly team-oriented and dynamic environment
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills

Requirements

• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
• Management experience a plus
• This person can be located anywhere in the US or Canada

Benefits

• Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects
• Employee Scholar Program, through which Otis sponsors colleagues to pursue degrees or certification programs

Company Description

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.