[Hiring] Senior Manager, Operations @BioScript Solutions

Role Description

Are you a senior operations leader who thrives in complex, high-volume environments? We’re looking for a Senior Manager, Operations to lead and scale multi-site, multi-business unit operations across BioScript’s national distribution platform, including A&D Wholesale and BioScript Logistics. This role will drive operational excellence across specialty drug distribution, medical device logistics, patient support programs, and third-party logistics (3PL) services.

Your Mission:

• Lead the operational execution, performance management, and continuous improvement of BioScript’s national distribution platform.
• Accountable for safety, quality, service, cost, and people outcomes.
• Partner with Wholesale Leadership, Quality, Finance, Technology, and Commercial teams.
• Provide senior operational leadership across specialty pharmaceuticals, medical devices, patient support programs, and 3PL distribution.
• Own end-to-end operational performance including safety, quality, service levels, productivity, and cost-to-serve.
• Translate strategic objectives into executable operating plans, capacity models, and performance targets.
• Lead and develop Operations Supervisors and frontline leadership teams across multiple sites or functional areas.
• Establish performance management routines including daily management, weekly business reviews, KPI dashboards, and root-cause analysis.
• Drive continuous improvement focused on productivity, scalability, labor optimization, and workflow standardization.
• Ensure compliance with regulatory, quality, and contractual obligations including GDP, GMP, Health Canada, and customer-specific requirements.
• Partner with Quality and Compliance teams on SOP adherence, audit readiness, deviation management, and CAPA execution.
• Oversee labor planning, workforce scheduling, and resource allocation to support variable demand and growth.
• Lead cross-functional problem solving related to inventory management, fulfillment accuracy, service failures, and capacity constraints.
• Support operational readiness for new product launches, manufacturer onboarding, clinic expansion, and new program implementations.
• Collaborate with Technology teams on ERP, WMS, and system enhancements to improve visibility, automation, and data integrity.
• Contribute to network-level planning including capacity expansion, warehouse layout optimization, and long-term scalability initiatives.
• Manage operational risks, identify failure points, and implement mitigation strategies across all business lines.
• Support financial planning through budget ownership, cost tracking, productivity modeling, and variance analysis.
• Champion a culture of ownership, accountability, safety, continuous improvement, and inclusive high performance.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business Administration, Operations Management, or a related field.
• Lean Six Sigma certification (Green Belt or Black Belt) is strongly preferred; PMP or equivalent project management training is an asset.
• 8–12+ years of progressive experience in operations, supply chain, warehousing, logistics, or distribution, including a minimum of 5+ years in people leadership roles managing frontline leaders.

Requirements

• Experience operating within complex, high-volume fulfillment or distribution environments.
• Experience in regulated environments such as pharmaceutical, healthcare, or medical devices is strongly preferred.
• Proven ability to scale operations, improve productivity, and manage change in growth environments.
• Deep understanding of warehouse operations, fulfillment flows, inventory management, and labor planning.
• Advanced analytical capability with experience interpreting KPIs, cost drivers, and productivity metrics.
• Strong working knowledge of ERP and WMS platforms.
• Excellent communication, influencing, organizational, and people-development skills.
• English proficiency is required; bilingualism (French and English) may be required depending on the specific role.

Benefits

• Flexible remote work options because we value your time and well-being.
• Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Over 1,500 team members across Canada with an overall above industry engagement score.
• Competitive salary, incentive program, and comprehensive benefits package.