[Hiring] Senior Manager, Customer & Commercial Operations @Optain Health

Role Description

Optain is at an inflection point. We have FDA clearance, roughly 50,000 patients screened annually, and exponential growth in our enterprise segment. The operational infrastructure to support that growth is being built from zero right now, and this role owns that build.

As the Senior Manager, Customer & Commercial Operations , you will own US customer ops -- the function that connects our commercial momentum to actual customer outcomes. That means:

• Managing camera ordering and inventory from our manufacturing partners.
• Getting hardware to new customers quickly and in step with our sales pipeline.
• Standing up and running our US camera servicing function.
• Owning the contract execution process for new commercial agreements.

Today these workflows are manual and founder-led. Your job is to take them over, run them well, and systematically redesign them for scale.

This is a remote, US-based position with occasional travel for team offsites and customer engagements.

Qualifications

• 3-5 years in business or operations roles, with hands-on ownership of hardware logistics or commercial contract management (both is a plus).
• Startup experience strongly preferred -- you have worked in a Series A or B environment and are comfortable operating without a defined playbook.
• Prior experience in management consulting or investment banking is a plus.
• Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal.
• A systems thinker who leaves every process easier to run than they found it.
• Hands-on with AI tooling, including building or automating real workflows.
• Exceptional written communication and attention to detail.
• Someone who takes ownership seriously, communicates proactively, and is comfortable operating with limited structure.

Requirements

• Own the camera supply chain from factory to activated device.
• Forecast demand against a sales pipeline with no history.
• Manage our manufacturing partner.
• Design how repairs, replacements, and loaner units work.
• Run the deals -- partner with sales on commercial terms.
• Draft and redline customer contracts.
• Manage outside counsel where it is warranted.
• Drive agreements through to signature.
• Shape the terms for health systems, provider groups, and independent practices.
• Secure the data rights our AI roadmap depends on.
• Build the contracting machinery -- reusable templates, workflow tooling, signing authority routing, and playbooks.
• Manage legacy contract obligations inherited from an acquired business.
• Draft internal policies and SOPs to close operational gaps as the company grows.
• Build the automation yourself using AI tooling.

Benefits

• Competitive compensation package, including a strong base salary, performance-based bonus, and meaningful equity.
• This role is scoped to grow as the US footprint expands.
• Top-tier health, vision, and dental benefits.
• Generous monthly health and wellness reimbursement.
• Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
• The opportunity to help solve difficult problems and collaborate with world-class experts.
• A chance to work with a highly talented, close-knit team and world-leading mentors.

Salary Range

$145,000 - $175,000 base salary, depending on experience and alignment with role expectations.

Why Optain?

Your work will help solve difficult problems as you collaborate with world-class experts from healthcare provider networks, academia, and industry. Join Optain in transforming healthcare with AI!