[Hiring] Senior Maintenance Coordinator @Good Life Property Management

Role Description

The Property Maintenance & Projects Coordinator is responsible for overseeing all maintenance operations, capital improvement projects, and emergency restoration work across a residential property portfolio. This role serves as the primary point of contact for homeowners, residents, vendors, insurance adjusters, and internal team members to ensure maintenance requests and improvement projects are completed efficiently, within budget, and to company quality standards.

The Coordinator manages the full lifecycle of routine maintenance, emergency repairs, insurance restoration, and capital improvement projects—from initial request through completion, invoicing, and quality assurance. Success in this role requires exceptional organization, communication, vendor management, cost control, and customer service.

This is a fully remote position. Candidates may reside anywhere but must be available to work 8:30 a.m. – 5:00 p.m. Pacific Time.

Duties and Responsibilities

• Maintenance Coordination
  • Coordinate routine maintenance requests from initiation through completion.
  • Troubleshoot maintenance issues and determine the appropriate repair solution.
  • Assign qualified vendors based on availability, quality, pricing, and expertise.
  • Schedule repairs with homeowners, residents, and vendors.
  • Monitor work orders to ensure timely completion and proactively resolve delays.
  • Coordinate appliance replacements, material orders, and deliveries for occupied properties.
• Project Management
  • Manage capital improvement projects including roofing, fencing, HVAC systems, flooring, painting, plumbing, appliance replacements, and other property improvements.
  • Coordinate emergency restoration projects involving water, fire, mold, storm, or biohazard damage.
  • Develop project timelines and monitor progress through completion.
  • Ensure projects are completed on schedule, within budget, and according to approved scope.
• Homeowner & Resident Communication
  • Serve as the primary point of contact throughout maintenance requests and projects.
  • Communicate repair recommendations, project updates, costs, and timelines.
  • Translate contractor estimates and scopes of work into clear homeowner recommendations.
  • Obtain homeowner approvals in accordance with the Property Management Agreement.
  • Escalate complex issues to the Property Management Executive (PME) when appropriate.
  • Provide exceptional customer service while managing expectations.
• Vendor Management
  • Maintain relationships with approved vendors.
  • Source, onboard, and qualify new vendors as needed.
  • Solicit competitive bids and negotiate pricing.
  • Evaluate vendor performance for quality, responsiveness, and professionalism.
  • Hold vendors accountable to company service standards.
• Insurance Restoration
  • Coordinate directly with insurance adjusters and restoration vendors.
  • Collect documentation necessary for insurance claims.
  • Track insurance approvals and supplemental requests.
  • Ensure restoration work complies with approved insurance scopes.
• Financial Oversight
  • Review estimates for completeness and cost effectiveness.
  • Monitor maintenance and project budgets.
  • Prevent unnecessary cost overruns.
  • Review vendor invoices for accuracy.
  • Verify work completion before approving invoices for payment.
  • Identify opportunities for cost savings while maintaining quality.
• Quality Assurance & Compliance
  • Verify completed work meets company quality standards.
  • Ensure repairs and projects comply with applicable building codes, safety regulations, and permitting requirements.
  • Maintain complete documentation within AppFolio and other company systems.
  • Coordinate follow-up work when deficiencies are identified.
• Process Improvement
  • Evaluate maintenance and project workflows for efficiency.
  • Recommend operational improvements.
  • Develop maintenance procedures and best practices.
  • Participate in departmental meetings and special projects.
• Other Duties
  • Maintain accurate project records and documentation.
  • Support other operational initiatives as assigned.
  • Perform all other duties as assigned.

Qualifications

• Minimum of 2 years of maintenance coordination, project coordination, construction coordination, or property management experience.
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Exceptional customer service and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets).
• Reliable internet connection of at least 50 Mbps.

Preferred

• Bachelor's degree.
• Experience with AppFolio.
• Experience with LeadSimple.
• Residential property management experience.
• Residential construction or restoration experience.
• Insurance restoration or claims coordination experience.

Compensation

• Annual Rate of Pay: $18,720 ($9/hr.)

KPI’s

• Average days to complete a project.
• Individual phone pick up rate: 75%/week.
• Positive (5-star) online reviews: 1/month.
• Loss under $500/quarter.

EEO Statement

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit: www.dhs.gov/E-Verify .