[Hiring] Senior Director of Resource Planning and Operations Analytics @The Cigna Group

Role Description

The Senior Director, Resource Planning & Operations Analytics provides enterprise leadership for the integrated resource management function, encompassing Workforce Management and Operations Analytics. This leader directs the long- and short-range forecasting, capacity planning, staffing, scheduling, intraday management, operational analytics, business intelligence, performance reporting, and resource optimization capabilities that enable the organization to meet service, quality, turnaround-time, productivity, client, and financial commitments. Working through Directors and other people leaders, the Senior Director aligns workforce strategy and analytical insight across business units, operating models, and work types, translating complex demand, workforce, and operational data into clear decisions and sustained business results.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in Business, Operations, Analytics, Statistics, Economics, Industrial Engineering, Healthcare Administration, or a related quantitative or operational field.
• 12+ years of progressive leadership experience in workforce management, resource planning, operations analytics, business intelligence, or a related operational discipline.
• 8+ years of people leadership experience, including leading managers and multiple teams or disciplines.

Requirements

• Expert knowledge of workforce management principles, including demand forecasting, capacity planning, staffing models, scheduling, intraday management, queue and backlog management, and resource optimization.
• Advanced understanding of operations analytics, business intelligence, performance measurement, predictive modeling, scenario analysis, and data storytelling.
• Strong command of both short-term operational forecasting and long-range planning, with the ability to link forecast accuracy, capacity risk, staffing actions, and financial outcomes.
• Ability to create governance frameworks that improve data quality, metric consistency, analytical rigor, and confidence in executive reporting.
• Demonstrated financial acumen, including labor cost management, budget planning, business-case development, investment prioritization, and productivity analysis.
• Experience with workforce management, analytics, visualization, and data tools, such as IEX or comparable WFM platforms, SQL, Tableau, Power BI, SAS, Python, R, or similar technologies.
• Exceptional executive communication and presentation skills, with the ability to turn complex findings into clear recommendations, decisions, and action plans.
• Proven ability to lead through ambiguity, solve complex and abstract business problems, and balance short-term service needs with long-term strategic priorities.
• Ability to build collaborative relationships, negotiate tradeoffs, and drive alignment across diverse functions, business units, and leadership levels.
• Commitment to developing high-performing teams, advancing analytical and operational capability, and fostering an inclusive, accountable, service-oriented culture.

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.