[Hiring] Senior Director of Business Operations @TH Experiential

Role Description

We are looking for a Senior Director of Operations to build and run how the agency operates day to day. This is a senior leadership role and a critical one for our next phase of growth.

• Operating framework and process: Own and evolve how TH runs across the full client and project lifecycle. Build the SOPs, workflows, and operating rhythms that make the work repeatable, and enforce them so projects are set up, scoped, staffed, and tracked the same way every time.
• Project delivery: Own how projects are delivered across pitch, execution, close-out, and follow-up. Ensure every project is set up, run, and closed out the same way, providing clients with clarity, consistency, and follow-through.
• Resourcing, capacity, and hours: Own hours forecasting and capacity planning across proposal, project, and support teams. Staff to the work in front of us, see what is coming, and plan ahead.
• Profitability and margin: Own project profitability, ensuring every project is budgeted against real hours and costs, change orders are priced and signed before the work is done, and margins are tracked in real time.
• Visibility and performance: Build the metrics, dashboards, and reporting that give leadership real-time visibility into project health, hours burn, margin, and operational risk.
• Cadence and accountability: Own the weekly operating cadence across functions, providing a clear picture of priorities, owners, and outcomes to the leadership meeting.
• Developing our leads: Build the bench. Each lead works to clear expectations and a scorecard, with a regular rhythm of coaching.

Qualifications

• 8-10+ years in operations leadership in a deadline-driven, client-service business (agency, production, events, or similar).
• Experience in building operating systems and ensuring team adherence.
• Detail-oriented, comfortable in both operational work and oversight.
• Ability to hold the line on standards and address gaps directly.
• Strong in capacity and resource planning, project profitability, and building KPIs and scorecards.
• Experience in developing managers into leaders.
• Ability to maintain standards across a distributed team.
• Clear, direct communicator with strong follow-through.
• A plus if you have run or adapted a formal operating system such as EOS.

Benefits

• Base salary of $180,000 to $200,000, plus performance bonuses.
• Health, dental, and life insurance.
• 401(k) with company contribution.
• Paid time off, sick days, and holidays.
• Remote work within the US, primarily on Eastern Time, with occasional travel as required.

Company Description

TH Experiential is an experiential marketing and events agency with a 20-year history, building immersive brand worlds for global clients. We are in a growth stage, scaling the team and the business.