[Hiring] Director, Community and Client Events @Foundant + smartsimple

Role Description

• Lead our client community strategy, creating ways for clients to connect, learn, share expertise, and build relationships that strengthen their work and the broader sector.
• Bring clients and sector leaders together through flagship events, peer learning, smaller convenings, advisory groups, and digital communities.
• Build and activate our client advocate network, creating opportunities for clients to mentor, share stories, provide references and referrals, advise Foundant, and contribute to product development.
• Connect community across the client experience, bringing together events, education, digital communities, communications, and in-product experiences into a cohesive journey.
• Shape Foundant’s presence in the sector, setting the community strategy and standards for conferences, sponsorships, partnerships, and other industry gatherings.
• Lead client communication planning, aligning cross-functional teams around a coordinated strategy and calendar.
• Measure and strengthen community impact, using client insights and data to guide priorities, investment, and continuous improvement.
• Perform other duties as assigned.

Qualifications

• Significant experience in philanthropy, nonprofits, associations, community building, or the broader social good sector, with a strong understanding of the people and issues shaping the field.
• A track record of building communities, networks, events, or engagement strategies that create measurable value.
• Strong relationship-building and facilitation skills, with the ability to engage practitioners, partners, clients, and senior leaders.
• Strategic thinking paired with the ability to turn ideas into experiences, programs, and results.
• A collaborative leadership style and the ability to influence across teams and organizations.
• Curiosity and strong listening skills, grounded in a belief in the value of people learning from one another.
• Comfort using client insight and data to measure impact and guide decisions.

Requirements

• Community health: reach, engagement, repeat participation, and contribution.
• Client value: connection, learning, experience, and satisfaction.
• Advocacy: client contribution, referrals, recommendations, and participation.
• Business impact: influence on retention, expansion, referrals, and brand affinity.

Benefits

• At the heart of everything we do is a commitment to innovation and making a positive impact.
• Competitive salary and benefits, including tuition and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Flexible PTO policy, allowing freedom to manage time for personal well-being and professional success.
• Commitment to professional and personal development with opportunities for collaboration across teams.
• Support for internal mobility to help achieve career goals.
• Autonomy and responsibility, empowering creative and independent work.
• Employee recognition as a core part of our culture.

Company Description

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].