[Hiring] Regional Supervisor - Operations & Onboarding Support @Bay Area Community Resources (BACR)

Role Description

The Regional Supervisor – Operations & Onboarding is a dynamic, multifaceted role responsible for both regional fellowship support and critical program operations for the California Climate Action Corps (CCAC). Approximately half of the role focuses on serving as a Regional Supervisor for a cohort of Fellows and Host Partners, while the other half focuses on owning key administrative, financial, compliance, and operational processes that support a 400+ Fellow, 100+ Host Partner Fellowship.

As a Regional Supervisor, this position serves as a primary program liaison across multiple Host Partner sites, providing ongoing support to Fellows and their Site Supervisors, conducting monthly virtual check-ins and bi-annual in-person visits, supporting professional development, and helping ensure a successful Fellowship experience. On the operations side, this position will own high-volume, detail-oriented processes including:

• Timecard administration
• Reimbursements
• Financial reporting
• Support for onboarding and offboarding
• Compliance tracking
• Audits

This role requires someone who can zoom in on the details while keeping the big picture in view. The ideal candidate is a proactive and organized self-starter who takes ownership of complex processes, effectively manages competing priorities, and thrives in a fast-paced, evolving environment.

Qualifications

• Bachelor’s degree and 3+ years of experience in one or more of the following:
  • Program or operations administration
  • Finance, financial administration, or grant administration
  • Compliance, reporting, or audit support
  • Onboarding or human resources support
  • Stakeholder or partnership coordination
  • Nonprofit, AmeriCorps, or other service-oriented programs
• A highly organized, detail-oriented self-starter who can take ownership of complex processes from start to finish, manage high-volume work and competing priorities, and maintain accuracy across multiple systems
• Strong problem-solving skills, with the ability to troubleshoot issues, navigate challenging conversations, balance competing needs, and follow through
• Strong interpersonal and relationship-building skills, with the ability to provide guidance and support to Fellows, Host Partners, and internal team members
• Adaptability and resilience in a fast-moving environment, with the ability to adjust to changing program needs and priorities
• Strong remote-work skills, including proactive communication, accountability, and responsiveness
• Experience with project management, reporting, Salesforce, Slack, Google Suite, or the ability to learn new systems quickly
• Experience with sustainability, environmental, or AmeriCorps programs, and familiarity with California environmental policy is a plus

Requirements

• Own and manage the fellowship timecard approval process and reporting for 400+ fellows, including reviewing, tracking, and resolving timecard issues
• Manage fellowship reimbursements, review documentation for accuracy and compliance, and coordinate timely processing
• Organize, prepare, and submit financial reports, ensuring information is accurate, complete, and submitted by required deadlines
• Coordinate key onboarding and offboarding processes for 400+ fellows annually
• Identify opportunities to improve administrative systems and processes, taking initiative to create greater consistency, efficiency, and accountability
• Support program audits by maintaining organized records, gathering documentation, and responding to requests
• Support the professional development of each AmeriCorps Fellow
• Help facilitate and plan member development training days, community building, and celebrations
• Act as Regional Supervisor for fellows and host partners, meeting virtually on a monthly basis and occasionally conducting in-person site visits
• Collect all member evaluation and metrics reporting documentation
• Oversee and approve AmeriCorps timesheets, track AmeriCorps hours, and support fellow professional development and post-fellowship transition

Benefits

• 3+ weeks vacation
• 14 paid holidays + additional sick leave
• Comprehensive medical, dental, vision, and mental health coverage
• 403(b) retirement plan
• Annual career development funds
• Remote position, but occasional travel throughout California expected