[Hiring] Regional Service Manager @B2X Care Solutions GmbH

Role Description

As a Regional Service Manager Germany, you will play a vital role for the operational management and continuous high performance of our service partners in Germany. You act as the primary point of contact for our customers and service providers in the region, ensuring smooth operations, high service quality, and adherence to agreed KPIs and SLAs.

You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations – always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

Responsibilities

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyse KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations

Qualifications

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
• Professional experience in managing service providers, service operations, or partner management is an advantage
• Experience in an after-sales service environment is a strong advantage
• Hands-on mentality with initiative and a strong sense of responsibility
• Structured and solution-oriented working style with excellent organizational skills
• Strong communication and negotiation skills
• Must have: fluent German and English (written and spoken); another European language is an advantage
• Willingness to travel within Germany and Europe on a regular basis

Location

• Remote/ primarily home-office based – anywhere in Germany (B2X; headquarters in Munich)
• Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings

Benefits

• A responsible role with significant scope for ownership and impact
• A dynamic, international environment in a growing market
• Home-office base with flexible working arrangements
• Collaboration with leading companies and service partners across Europe
• Personal development opportunities and long-term career prospects
• Short decision-making paths and a motivating, collegial team

Your application

Submit your CV in German or English outlining how your skills align with this role.

Company Description

The Company is Europe’s leading platform-enabled hardware lifecycle service management orchestrator for technology brands and operators.

• Established in 2007 and headquartered in Munich
• Partners with global leading brands, OEMs and operators – providing solutions and services spanning the whole lifetime of a wide range of electronic products as well as B2B electronic infrastructure
• The Service Integration and Management (SIAM) operating model of B2X integrates a network of 160(+) service partners all over Europe and beyond
• Our digital platform services and portal solutions facilitate the digitisation and automation of multiple workflows and interactions with end-users and partners in our clients’ networks
• The company is driven by a strong entrepreneurial “can-do” attitude and culture
• Our DNA is data-driven, digital, and circular
• If you have a passion for exceptional customer experience, operational excellence, and innovation, you are a perfect fit for B2X