[Hiring] Regional Service Manager @LINET

Role Description

The Regional Service Manager will manage the field service and contract technical roles in the assigned region(s). This position will ensure that the key performance indicators (KPIs), service level agreements (SLAs), and net promoter scores (NPS) meet or exceed the goals set by the Director of Service. The Regional Service Manager will be responsible for planning and directing new service contract installations and other support activities in the field. Also, the Regional Service Manager will prepare and present customer service options when requested by customers.

Qualifications

• Bachelor's degree preferred or commensurate experience
• 10+ years of related experience and training
• Demonstrated experience in championing change
• Project management experience preferred, PMP certification highly sought
• Moderate to high common computer application skills, like Excel, PowerPoint, Salesforce.com, Power BI, etc.

Requirements

• Managing field-based technical services employees.
• Recruit, onboard, mentor, and train to retain top talent.
• Provide coaching to employees to develop performance based on established competencies and metrics to support the growth of employees.
• Manage department by monitoring costs, expenses, overhead, and manpower to maintain desired margins.
• Provide regular feedback to employees by monitoring performance.
• Conduct thorough performance reviews on direct reports as required by LINET.
• Periodically conduct site visits and one-on-one time with technicians in the field on a quarterly basis for quality assurance, training purposes, and to ensure technician engagement.
• Create or enhance standard work across LINET's current service programs.
• Collaborate with the back-office and distribution team to adjust inventory levels at accounts.
• Schedule technicians in the field and on contracts in the assigned region efficiently.
• Monitor and control the budget for contract services.
• Identify and hire technical personnel as required.
• Project planning and implementation for new contract process start-up.
• Collaborate with cross-functional teams to develop deliverables for new program deployments.
• Create, streamline, or improve standard work processes across LINET’s service programs.
• Manage program and project teams for optimal customer experiences and return on investment.
• Identify critical requirements for cross-functional teams and external vendors.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Analyze, evaluate, and overcome program risks and produce program scorecards for managers and stakeholders.
• Respond to customers with formal proposals with service solution options when requested.
• Attend routine business reviews led by account executives.
• Maintain ongoing relationships with customers to ensure maintenance of the current contract base.

Benefits

• Comprehensive medical, dental and vision coverage
• Generous employer HSA contribution
• 100% paid Employer paid short-term and long-term disability and life insurance
• 401k match (up to 4% of your annual salary)
• Employee Assistance Program
• Cell phone reimbursement

Company Description

Linet Americas, Inc. is an Equal Opportunity / Affirmative Action employer. All candidates are selected solely on the basis of legally permissible job related criteria.