[Hiring] Regional Service Manager @BGIS

Role Description

We’re looking for a dynamic Regional Service Manager to join our team in the Northwest region. If you’re a motivated leader with a passion for driving excellence, this is your opportunity to make an impact!

As a Regional Service Manager, you’ll lead a team of skilled commercial service technicians within your assigned area operation, driving operational excellence and client satisfaction. You’ll play a pivotal role in managing service operations, fostering team engagement, and supporting business growth while upholding BGIS’s commitment to innovation, safety, and compliance.

Key Responsibilities

• People Leadership
  • Lead, mentor, and develop a team of service technicians, fostering engagement, performance, and retention.
  • Oversee hiring, performance evaluations, and compensation recommendations.
  • Provide ongoing feedback and coaching to enhance team performance.
  • Ensure compliance with health, safety, and regulatory standards through training, toolbox talks, and incident monitoring.
  • Support team members with expert problem-solving and guidance.
  • Contribute to company-wide initiatives as needed.
• Regional Operations Management
  • Oversee dispatch functions, assigning repair tickets and projects to technicians for timely, high-quality completion.
  • Schedule and manage preventative maintenance and service tasks.
  • Review service and repair invoices for accuracy and efficiency.
  • Manage operational budgets, optimizing costs and resource utilization.
  • Collaborate with stakeholders to refine processes and implement standard operating procedures.
  • Ensure compliance with all applicable regulations and service level agreements.
  • Drive operational efficiencies by analyzing work volume and developing corrective solutions.
  • Work cross-functionally to deliver specialized support and seamless service.
  • Resolve operational issues with urgency to exceed client expectations.
  • Manage inventory to support service delivery.

Qualifications

• O6A HVAC/Refrigeration specialty license (Required)
• EPA Universal Certification (Section 608) (Required)
• Associate degree, equivalent training, or relevant work experience.
• Minimum of 5 years in a similar role with supervisory or management experience leading a team of technicians.
• In-depth knowledge, skills, & abilities of commercial HVAC service.
• Proficient in servicing, installing, and troubleshooting:
  • Commercial HVAC systems
  • Refrigeration systems and ice machines
  • Chillers, cooling towers, water source heat pumps
  • Building Automation Systems or Building Management Systems
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• Familiarity with light commercial equipment.
• Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required).
• Strong leadership skills to engage and motivate teams to achieve goals.
• Excellent communication skills, including influencing, negotiating, and client-facing interactions.
• Proactive problem-solving mindset with a focus on continuous improvement.
• Strong relationship-building skills with internal teams, clients, and vendors.
• Proficiency in Microsoft Office and related computer applications.
• Self-motivated with the ability to multitask and manage independently.

Requirements

• Certification or additional training in a relevant specialty is a plus.
• Ability and willingness to travel frequently for meetings and job visits (reimbursement provided).
• Valid driver’s license and access to personal transportation for work-related travel.
• Reasonable accommodations available for qualified individuals with disabilities.
• Up to 25% of travel in assigned area of operation.

Benefits

• Competitive Salary: $143,000 - $152,000 annually.
• Bonus Potential: 5% Optimizer Annual Incentive Award (OAIA).
• Travel Perks: $55 daily per diem and lodging provided for authorized out-of-town travel.
• Generous Paid Time Off: Start with 88 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your future.
• Additional Perks:
  • Company-issued cellphone and tablet for seamless work.
  • Annual boot voucher to keep you equipped.
  • Comprehensive health, life, and disability benefits package.
  • Access to corporate perks through ADP.
  • Robust technical training and career development programs.
  • Opportunities for career advancement and potential relocation.