[Hiring] Regional Service Delivery Manager @AIT Worldwide Logistics

Role Description

The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.

Responsibilities

• Logistics & Transportation:
  • Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
  • Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
  • Coordinate with carriers and vendors to maintain service quality and mitigate risk.
• White Glove Service Management:
  • Lead and support white-glove teams responsible for:
    • Rack installation in data centers.
    • Delivery and staging of components such as servers, cabling, and network hardware.
    • Debris removal and site cleanup post-installation.
    • Conduct site surveys and risk assessments for new data center projects.
    • Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs.
    • Ensure compliance with industry regulations, security standards, and contractual obligations.
• Team Leadership & Operational Excellence:
  • Recruit, train, and mentor white-glove service teams.
  • Foster a culture of safety, accountability, and operational excellence.
  • Coordinate scheduling and resource allocation for multiple concurrent projects.
  • Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.
  • Monitor service performance, identify improvement opportunities, and implement corrective actions.
  • Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Customer Experience:
  • Act as the primary point of contact for clients during delivery and installation projects.
  • Ensure professional on-site conduct and timely resolution of customer inquiries.
  • Provide proactive communication and status updates to internal and external stakeholders.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Education: Bachelor's Degree (required)
• Experience: 6+ years of experience in service delivery, logistics, or data center operations (required)
• Knowledge, Skills, and Abilities:
  • Proven expertise in managing high-value shipments and white-glove services.
  • Strong knowledge of rack installation, cabling, and data center infrastructure.
  • Excellent leadership, communication, and problem-solving skills.
  • Familiarity with ISO, OSHA, and TAPA standards.
  • Experience with risk assessment and site survey protocols.
  • Proficiency in project management tools and reporting systems.

Requirements

• The wage range for this position is $105,720-$158,850 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.