[Hiring] Regional Operations Manager @Uride

Role Description

Uride is hiring a Regional Operations Manager to oversee operations across our cities in Atlantic Canada and Ontario. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.

Salary range - CAD120,000-130,000 plus benefits and bonus

What you'll do

• Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality
• Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners
• Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation
• Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management
• Proactively identify inefficiencies and implement process improvements to optimise performance
• Partner with Customer Support to manage escalations and improve rider and driver satisfaction
• Work with Marketing to support ongoing campaigns and demand consistency
• Ensure adherence to company policies, service standards, and regional regulatory requirements
• Conduct regular market reviews and provide clear, data-backed recommendations to leadership
• Travel within the region as needed to support operations and maintain local visibility

Qualifications

• 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment
• Strong experience in business operations reporting and performance tracking
• Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards)
• Proven ability to manage ongoing operations across multiple locations or business units
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Ability to work independently in a remote, fast-paced environment
• Valid driver’s licence and willingness to travel within Atlantic Canada & Ontario

Nice to have

• Experience in ride-sharing platforms or ground passenger transportation
• Experience managing driver or field-based workforces
• Exposure to regulatory or compliance requirements in transportation