[Hiring] Regional Director of Operations @Valet Living

Role Description

MultiPro Property Solutions is seeking a results-driven Regional Director to lead our Eastern operations with a sharp focus on profitability, operational excellence, and client satisfaction. Reporting to the President, this hands-on leader will oversee multiple branches across Florida and Georgia.

If you excel in scaling teams, turning around underperforming branches, and driving revenue across multi-family services, this role offers a unique opportunity to shape the success of a growing business unit.

What You’ll Do

• Drive Regional Results: Oversee all aspects of branch operations within your region, ensuring each location meets revenue, gross profit, and EBITDA targets.
• Lead & Develop Teams: Recruit, train, and mentor Branch Managers to lead high-performing local teams focused on execution and growth.
• Launch & Turnaround Branches: Lead new market launches and guide turnaround efforts for underperforming branches.
• Manage P&L: Own full regional P&L responsibility and manage resource planning to support current operations and future growth.
• Enable Sales Execution: Deploy our full suite of Make-Ready, Repair & Maintenance, and CapEx services in partnership with local teams to meet client needs and revenue goals.
• Deliver Business Reviews: Prepare and present operational and financial performance updates on a monthly, quarterly, and annual basis.
• Elevate the Client Experience: Champion service consistency, retention, and satisfaction through site visits, quality checks, and proactive communication.
• Operational Excellence: Implement KPIs, streamline processes, and drive adoption of companywide systems and initiatives.
• Promote a Safety Culture: Reinforce safety standards and protocols at every branch location.
• Support Change & Growth: Champion regional readiness for new initiatives and operational transformation.

Qualifications

• 10+ years in regional operations with multi-location oversight and full P&L accountability.
• Proven success launching and turning around Branch operations in high-growth, service-based industries.
• Experience in multi-family services, specifically make-ready, repair & maintenance, or CapEx, is highly preferred.
• Bachelor’s degree required; Master’s degree preferred.
• Strong background in KPI management, forecasting, and cross-functional leadership.
• Track record of hiring, coaching, and retaining high-performing branch-level talent.
• Strong written and verbal communication skills, with the ability to lead across levels and functions.
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

Requirements

• Must be able to walk properties, navigate stairs, and lift up to 25 lbs.
• Work may involve exposure to outdoor environments in varying weather conditions.
• Valid driver’s license and acceptable driving record required.
• Availability to work irregular hours based on business needs.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.
• Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

Company Description

At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you’re looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you’ve found it.

Join Us in Building What’s Next: At MultiPro, leadership means rolling up your sleeves, inspiring people, and delivering results. If you’re ready to lead a region with purpose and performance, apply now and help build what’s next.