[Hiring] Planning & Business Operations Lead @Airbnb

Role Description

As the Planning & Business Operations Lead, you will support the operational backbone for Community Blueprint, owning our portfolio rhythms, central tooling, and cross-functional execution that moves insights into action.

• Support the planning and business operations engine for Community Blueprint:
• Coordinate planning, prioritization, and portfolio reviews aligned to company goals and tackling customer pain points.
• Define and maintain operating cadences, forums, and decision-making stage gates.
• Own productivity tooling for Community Blueprint and source-of-truth assets:
• Lead the evolution of our Airtable-based portfolio and learnings trackers; define taxonomy, workflows, interfaces, and integrations (e.g., Jira, data/reporting).
• Partner with Analytics/Eng to stand up durable dashboards and executive views; reduce manual reporting through automation.
• Drive cross-functional program delivery from problem identification to solution execution:
• Translate pain points and insights into structured program plans with clear milestones, owners, and success metrics.
• Proactively surface risks, unblock dependencies, and maintain “path to green” plans.
• Create leadership-ready narratives and business cases:
• Build concise, data-backed updates for executive forums; connect initiatives to business impact and time-to-close.
• Establish standardized templates for updates, release notes, and post-launch readouts.
• Up-level how we work:
• Implement lightweight, repeatable governance, RACI, and intake/change control.
• Lead retrospectives; codify improvements into playbooks, templates, and SOPs.
• Champion consistent labeling/tagging (e.g., customer journey, domain) for reliable rollups across tools and teams.
• A Typical Day:
• Review portfolio health, risks, and blockers; align DRIs on next actions and deadlines.
• Update executive dashboards and prepare a brief for an upcoming leadership forum.
• Facilitate a cross-functional checkpoint to confirm scope, owners, and success metrics for a high-priority initiative.
• Ship a bi-weekly rollup with progress, decisions, and “asks” to unblock work.
• What success looks like:
• A clear, trusted single source of truth for scope, status, and decisions across Community Blueprint.
• Executive stakeholders can see portfolio health, impact, and time-to-close at a glance.
• Team cadence is crisp: the right forums, at the right altitude, with the right decisions made on time.
• Manual status work declines as automation and integrations increase.
• Initiatives land on time, with measurable improvements to customer experience.

Qualifications

• 6+ years in Program Management, BizOps, or PMO roles in high-growth tech or operations-heavy environments; experience driving cross-functional programs end-to-end.
• Demonstrated ownership of planning and business operations: portfolio management, OKRs, roadmapping, governance, and decision forums.
• Tooling ownership experience: administering and evolving collaborative/portfolio systems (e.g., Airtable, Jira, Asana/Trello) and partnering to build dashboards (e.g., Tableau/Looker/Superset); comfort translating workflows into system design.
• Strong project management fundamentals: critical path, dependency/risk management, stage gates, change control, and stakeholder alignment.
• Analytical storyteller: turns signals into clear, leadership-ready narratives and action-oriented recommendations; comfort with basic SQL or working closely with data partners.
• Executive presence with excellent written/oral communication; adept at influencing across functions and levels.
• Thrives in ambiguity; brings structure, prioritization, and focus to complex problem spaces; calm under pressure.

Preferred skill-sets

• Experience in customer experience, trust/safety, fraud/risk, quality, or support operations.
• Hands-on experience integrating Airtable with Jira or other systems; interface design for stakeholder-friendly views.
• Standing up standardized taxonomies (e.g., journey tags, issue categories) that enable reliable reporting across tools.
• Familiarity with executive forum operations and portfolio reporting.

How we work

• Bias to action with a high bar for clarity and craft in artifacts.
• One source of truth; reduce duplication and manual work.
• Plan together, decide quickly, and hold a steady cadence.

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $129,000 — $152,000 USD