[Hiring] Operations Support & Strategy Manager @WelbeHealth

Role Description

The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. This role is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively.

• Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery.
• Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams.

On the day-to-day, you will:

• Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement.
• Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way.
• Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives.
• Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides.
• Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations.
• Utilize complex data to inform recommendations.

Qualifications

• Bachelor’s degree.
• Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired.
• Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired.
• Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction.
• Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams.
• Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required.
• Microsoft Office competency.
• Experience with Electronic Medical Records platforms.
• Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills.

Requirements

• Must be currently located and residing in the state of California (Southern California preferred).
• Must be comfortable with 20-25% of travel based on projects and business needs.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime.

Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days.
• 401K savings + match.
• Comprehensive compensation package including base pay and bonus.
• Additional benefits.

Compensation Offering

$109,240 — $144,197 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected].