[Hiring] Operations Support Specialist @HireLATAM

Role Description

Our Client is seeking a proactive, highly communicative Remote Operations & Recruiting Support Specialist to manage the end-to-end hourly hiring pipeline and oversee daily time tracking operations. This dual-capacity role manages full-cycle recruitment for field cleaning staff and acts as the primary support anchor for field staff.

Key Responsibilities

• Full-Cycle Hourly Staff Recruiting (Part 1)
  • Manages the end-to-end recruitment pipeline for commercial cleaning staff, keeping job postings active, updated, and optimized across job boards.
  • Executes rapid candidate sourcing and same-day response protocols for all new applicant inquiries.
  • Conducts high-volume outbound phone screens and text communications to vet candidate qualifications, schedule interviews with Field Managers, and confirm candidate attendance.
  • Implements persistent follow-up cadences for silent or unresponsive candidates to maintain pipeline velocity.
  • Maintains real-time accuracy across candidate tracking databases, logging applicant stages, interview outcomes, and hiring decisions daily.
  • Facilitates new-hire onboarding paperwork and configures new employee accounts across corporate administrative systems.
• Time Tracking, Payroll Reconciliation & Operations Reporting (Part 2)
  • Oversees daily time-tracking records within Chronotek—identifying missed clock-in/out punches, overlapping shifts, and log errors to rectify discrepancies prior to payroll processing.
  • Configures new employees, client job sites, and work schedules within the time-tracking platform, while deactivating departed personnel.
  • Performs pay-period audits comparing approved hours in Chronotek against payroll system records (ADP, Paychex, Gusto), flagging discrepancies before payroll authorization.
  • Serves as the primary point of contact for field cleaning staff via phone and chat—resolving inquiries regarding hours worked, pay rates, time-off requests, app troubleshooting, and schedule updates.
  • Maintains CRM databases and confidential employee master files with strict data accuracy and privacy compliance.
  • Authors, formats, and publishes comprehensive weekly operations reports in Google Sheets, analyzing raw workforce data using advanced formulas and pivot tables.

Qualifications

• 2+ years of experience working for a US-based company in a recruiting, HR operations, administrative, or operational support role.
• High comfort and willingness to handle 3–5 hours of daily phone calls and text communications with candidates, field staff, and managers.
• Expert-level proficiency in Google Sheets—including pivot tables, data filters, VLOOKUP/XLOOKUP functions, IF statements, conditional formatting, and custom report building from raw CSV data.
• Practical experience managing time and attendance systems, auditing clock punches, identifying shift overlaps, and reconciling payroll summaries.
• Demonstrated capability to learn new SaaS platforms, CRM tools, and time-tracking applications independently.
• Meticulous attention to detail with a proven track record of handling sensitive payroll, personal identification, and employee records confidentially.
• C1/C2 advanced written and spoken English proficiency.
• Full availability to work standard business hours (Monday – Friday, 9:00 AM – 5:00 PM ET).
• High-performance personal workstation, HD webcam, noise-canceling headset, and enterprise-grade high-speed internet connection in a quiet workspace.

Preferred Qualifications

• Direct experience recruiting or screening hourly, field-based workers (janitorial, warehouse, retail, hospitality, customer service, or field service).
• Hands-on experience with time tracking or payroll platforms (Chronotek, Paychex, ADP, Gusto, When I Work, Quickbooks Time).
• Prior experience working within a field service company (commercial cleaning, landscaping, HVAC, pest control, security, or property maintenance).

Application Disclaimer

• Voice/Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording.
• Each application includes knockout questions designed to verify minimum qualifications required by the client.
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.
• All important updates will be sent via email, so be sure to check your inbox and spam/junk folders.