[Hiring] Operations Support Center Manager @Acosta

Role Description

A leadership position responsible for developing and maintaining a support structure for Field Support employees. The Field Support Supervisor ensures execution of department and individual employee goals and objectives.

• Collaborates with teams, business stakeholders, and clients to provide best-in-class contact center support.
• Proactively identifies opportunities, listens, resolves, and delivers Service Excellence that drives success.
• Provides support via inbound calls, outbound calls, service tickets, and recorded mass communication.
• Full service for all project phases – standalone or bundled options.

Benefits

• Recognizes everyday wins and fosters a supportive, collaborative environment—both in person and online.
• Celebrates achievements and prioritizes work-life balance.
• Values diversity as a strength that fuels innovation and reinforces commitment to fairness and inclusion.
• Fosters a growth environment where every team member can connect, develop, and build a fulfilling career.

Company Description

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

• Helps leading brands grow by connecting them with shoppers where it matters most—in stores and online.
• Specializes in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.
• Equal opportunity employer ensuring reasonable accommodations for applicants with disabilities.
• Utilizes E-Verify for validating the ability to work in the United States for all job candidates.