[Hiring] Operations Supervisor @BCD

Role Description

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor, you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. The ideal candidate will bring strong leadership experience in corporate travel operations, with a proven ability to coach, develop, and motivate high-performing teams in a virtual environment.

As a Supervisor Operations, you will:

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

Qualifications

• Extensive experience in the corporate travel management industry
• Relevant supervising experience
• Advanced skills on GDS Sabre and SAP Concur Travel
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Company Description

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.

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