[Hiring] Operations Specialist II @Airspace

Role Description

As an Operations Specialist II, you're the person who resolves critical moments in the logistics process without waiting for direction. You've mastered the OS I fundamentals and are now trusted to act on incomplete information, source coverage, and de-escalate situations independently.

What You'll Do

• Resolve what doesn't fit the standard playbook.
• Independently start carrier traces for failed-to-load or unable-to-locate shipments.
• Source driver coverage for any segment of an order, including oversized shipments.
• Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers.
• Apply training and tenured knowledge to anticipate complications and proactively solve for them.
• De-escalate most situations without assistance.
• Know when to escalate an order versus independently resolving it using available resources.
• Understand the downstream impact of decisions made within an order.
• Communicate proactively with customers, drivers, and agents at every step of the shipment process.
• Maintain any certifications required for your assigned sector and stay current on related compliance requirements.
• Identify and suggest system features or workflow improvements that would help Operations.
• Meet minimum metric requirements and customer service standards appropriate for this level.

Qualifications

• Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics/customer operations experience.
• Proven ability to make sound decisions with incomplete information and under time pressure.
• Track record of de-escalating difficult customer or operational situations without needing to hand it off.
• Comfort sourcing non-standard solutions (specialized vehicles, oversized loads) rather than defaulting to escalation.
• Any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable), or willingness to obtain them.
• Continued availability to work the shift pattern required by your team.
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters.

Requirements

• Minimum of 6-12 months in the OS II role to advance to OS III.
• Consistently meeting or exceeding OS II performance standards, tracked through ongoing 1:1 check-ins and confirmed across two consecutive Semi-Annual Reviews (SARs).
• Demonstrated advanced problem-solving proficiency — independently resolving escalations rather than routing them upward.
• Working understanding of margin and cost tradeoffs as they relate to order decisions.
• Manager recommendation, confirming readiness to operate as an escalation point for the team.

Benefits

• Hourly pay range: $23-26/hr.
• High-quality health, vision, and dental care plan options.
• 401K company contribution program.
• Professional learning and training reimbursements.

Core Values

• We are One Team: We believe we all accomplish more when we are working together.
• We make an Impact: We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate: We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent: We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative: We never settle and are always striving to improve our product, service, and ourselves.