[Hiring] Commercial Operations Specialist @Tokio Marine HCC

Role Description

The Commercial Operations Specialist, IR, provides operational, project coordination, and commercial support for Vector3's Incident Response business. The role serves as a central coordinator for:

• Real-time consultant capacity
• Intake and scoping
• Engagement scheduling
• Statements of Work (SOWs)
• Completion-to-invoice workflows

Working across IR consultants, Engagement Managers, leadership, legal, finance, TMHCC Cyber Incident Management, counsel, and clients, this role keeps engagements moving efficiently while allowing technical resources to remain focused on investigation and client delivery.

Qualifications

• Minimum four-year bachelor's degree in Business Administration, Operations, Project Management, Finance, or a related discipline; or equivalent professional experience.
• Project management certification (e.g., CAPM or PMP) preferred but not required.
• 2 years of experience in commercial operations, sales operations, deal desk, renewals, contract administration, customer operations, or a related function.

Requirements

• Proficiency with Microsoft 365, Outlook, spreadsheets, and business-process documentation.
• Experience working in CRM, electronic-signature, contract-management, project-management, or similar business systems.
• Strong written and verbal communication skills with the ability to manage customer and internal follow-up professionally.
• Demonstrated ability to manage multiple concurrent priorities, tight deadlines, and time-sensitive requests without losing attention to detail.
• Experience coordinating schedules and resources across multiple stakeholders and maintaining accurate operational records.
• Experience supporting cybersecurity, incident response, digital forensics, insurance, technology, professional services, or another client-service business preferred.
• Experience supporting Statements of Work, contract workflows, legal redlines, invoicing, or related commercial processes preferred.
• Ability to work effectively in a high-tempo environment where priorities can change rapidly and response times are critical.
• Familiarity with Incident Response, digital forensics, cybersecurity, or technical service terminology preferred.

Benefits

• Competitive salary and employee benefit package
• Strong learning culture and growth opportunities
• 6% 401K match
• 20 days of PTO and 2 Floating Days
• Paid parental leave
• An opportunity to love what you do