[Hiring] Operations Specialist @eClerx

Role Description

The Operations Specialist is the highest-volume, most standardized role in the delivery model, forming the transactional backbone for both performing-loan servicing and early-stage (Intensivbetreuung-equivalent) collections outreach. This tier covers the bulk of repeatable, system-driven activity across the German mortgage lifecycle — from document intake through payment processing to early-arrears follow-up.

• Process payments and reconcile accounts for existing serviced loans and Prolongation/Anschlussfinanzierung renewals
• Scan and OCR-extract incoming documents — Schufa reports, income evidence (Lohnabrechnungen), and notary/Grundbuch correspondence
• Deliver event-based alerts, including Zinsbindung-expiry triggers that feed the Anschlussfinanzierung outreach window and early-warning/covenant triggers
• Conduct first-line collections outreach for early-stage arrears (Stage 1–2, pre-Sanierung) accounts
• Provide Tier 1 borrower support for routine servicing inquiries (balances, statements, payment history)
• Maintain data entry accuracy across servicing and collections systems

Qualifications

• Deep mortgage domain expertise across Mortgage servicing and extension/renewal processes
• German language proficiency at B1–B2 level, sufficient for structured phone and written borrower interactions
• High data entry accuracy and comfort navigating multiple servicing/OCR systems
• Clear, professional phone communication skills for collections and Tier 1 support
• Ability to complete a structured four-week onboarding covering German mortgage product basics (Zinsbindung, Tilgung structures), platform systems, and customer-service standards
• Working awareness of GDPR/BDSG data-handling requirements when processing Schufa and income data
• Completed secondary education (Abitur, Realschulabschluss, or equivalent) plus relevant BPO/contact-center or back-office processing experience
• German B1–B2 certified proficiency
• Prior exposure to OCR/document-processing or servicing platforms preferred
• No banking degree required — this tier is designed for standardized, high-volume execution rather than credit judgment

Company Description

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

• The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies.
• Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
• The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.